Program Manager, Graduate & Executive Degree Programs, Dubai - McDonough School of Business

Georgetown University; Dubai; Hybrid; AED 161,000 - 270,000; Full time

Job summary

A prestigious academic institution in Dubai is looking for a Program Manager to support their Executive Masters in Business Administration and International Business programs. This full-time role will involve managing program operations, assisting students and faculty, and ensuring smooth execution of key activities. Candidates must have a Bachelor's degree and at least two years of relevant experience. The position offers a hybrid work environment and a competitive salary range ($44,022–$73,406.80) commensurate with qualifications.

Benefits

Medical, dental, and vision insurance

Retirement savings

Tuition assistance

Work-life balance benefits

Qualifications

• 2 years of experience in operations or program management.
• Ability to work well with mid to senior executives.
• Familiarity with the Middle East region is essential.

Responsibilities

• Manage program operations for EMBA and IBP programs.
• Assist faculty with student resources and program administration.
• Monitor program quality and gather feedback for improvements.

Skills

Operations management

Student support

Program administration

Organizational skills

Communication skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Google Suite

Canvas

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood and the Capitol Campus just minutes from the U.S. Capitol and U.S. Supreme Court Georgetown University offers rigorous academic programs, a global perspective and unparalleled opportunities to engage with Washington D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice and a shared dedication to making a difference in the world.

Requirements

At Georgetown University’s McDonough School of Business our mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world‑class undergraduate, graduate and executive experience rooted in our distinctiveness: access to expertise across Georgetown University’s renowned schools to provide interdisciplinary integrated learning experiences; a location in the global capital city of Washington D.C. with access to thought leaders and influencers across business, government, policy, non‑governmental agencies and embassies; and Georgetown University’s Jesuit tradition that calls upon us to be leaders who foster a collaborative culture and use empathy and care for others as they work to solve the world’s most complex challenges and serve the common good.

This role is an exciting opportunity to join the growing team of Georgetown University’s McDonough School of Business in Dubai. Reporting to the Director of Student Services, the Program Manager will provide crucial support in ensuring the smooth execution of various program management‑related activities for the existing Executive Masters in Business Administration degree (EMBA Dubai) and the forthcoming M.A. in International Business and Policy degree (IBP Dubai) which Georgetown’s School of Foreign Service jointly offers. Key responsibilities include assisting with program operations, student support, and faculty and academic support to ensure that all facets of the degree programs are delivered with quality, high‑touch and professionalism. Duties include but are not limited to:

• Assist with program management tasks to help meet academic goals.
• Work with the Academic Director(s) to administer student surveys on program quality and gather feedback from students and faculty for program improvement.
• Assist in monitoring program quality, identifying areas for improvement and helping implement better systems and processes.
• Support the exploration and implementation of new technology tools to improve program administration and student services.
• Help respond to student inquiries, provide guidance on program schedules and assist with addressing any issues or concerns during the program.
• Assist faculty in distributing learning resources to students.

Work Interactions

The Program Manager reports to the Director of Student Services and will work closely with the Dubai team, including the Academic/Program Director(s) and in Washington DC the Office of the Dean and Vice Deans Graduate & Executive Degree Programs Admissions and Finance as well as other central offices on Main Campus. This position will require regular communication and collaboration with mid‑career to executive students, seasoned faculty and diverse staff across the university and different time zones, as well as external vendors and service providers. Strong organizational skills, attention to detail and the ability to work well in a small but dynamic team are essential for success in this role.

Requirements and Qualifications

• Bachelors Degree
• Professional with 2 years of experience in operations/program management or equivalent
• Ability to work well with mid to senior executives and faculty members as well as a deep commitment to establishing strong relationships with students enrolled in each of the Dubai‑based degree programs
• Must be capable of working efficiently with Canvas, Microsoft Office Suite especially MS Excel as well as the Google Suite of software
• Must have a fresh perspective creating enthusiasm around a shared vision for operational efficiency and customer service
• Familiarity with the Middle East region
• Must physically reside in Dubai or be willing to relocate to Dubai at their own expense

Preferred Qualifications

• Experience in higher education or a customer‑centric industry (e.g. hospitality, retail)
• International experience is highly desirable
• Delivery of graduate & executive education and/or corporate training is a plus

Work Mode Designation

This position’s work mode has been designated as Hybrid. Please note that work mode designations are regularly reviewed to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations can be found on the Department of Human Resources website.

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $44,022.00 - $73,406.80.

Compensation is determined by a number of factors including but not limited to the candidate’s individual qualifications, experience, education, skills and certifications as well as the University’s business needs and external factors.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process please click here for more information or contact the Office of Institutional Diversity Equity and Affinity (IDEAA) at … . If you need some assistance with the application process, please call … For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability, and life insurance; retirement savings; tuition assistance; work‑life balance benefits; employee discounts; and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.