Presales Consultant Managed Services

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is seeking a Solution Architect with over 6 years in the managed services domain. The role involves understanding customer IT operations, developing business cases, and responding to sales queries. Candidates must have a Bachelor's in IT and broad knowledge of IT infrastructure technologies such as Microsoft Exchange and Active Directory. This position offers an opportunity to work in a dynamic environment with a reputed firm focused on enhancing business operations across various sectors.

Qualifications

• 6+ years of experience in the managed service domain.
• Broad foundational knowledge of IT infrastructure technologies.
• Technical certifications in Microsoft, Cisco, or VMware.

Responsibilities

• Understand customer’s IT operations and roll out business cases for managing services.
• Conduct customer workshops for demonstrating business cases and managed services.
• Respond to RFI/RFP received from Sales.

Skills

Microsoft Exchange

Active Directory

IIS

VMware vSphere

ITIL framework

Education

Bachelors of Engineering in IT/related fields

Tools

Cisco Networking

Citrix XenApp

Job description

JOB PURPOSE

Solution Architect responsible for building IT Manage Services Solution

QUALIFICATION

Bachelors of Engg in IT/ related fields

EXPERIENCE

6+ years of experience in the managed Service Domain

RESPONSIBILITIES (INCLUDES ALL TASKS)

• Understand customer’s IT operations and roll out a business case for Manage services outsourcing with relevant analysis on current operations/model and the ROI over outsourcing.
• Conduct/Participate in customer workshops for demonstrating business cases & managed services model.
• Respond to RFI/RFP received from Sales
• Excellent interpersonal communications and negotiation skills
• Present/ Demonstrate Managed Services Solution
• Develop cost effective & scalable delivery models with SLA based support services.
• Develop effort estimates for the proposed managed services solution across delivery models (onsite/offshore-Remote/Hybrid/Shared/Dedicated).
• Ensure the solution proposed is optimally designed for the customer and as per the standard Practice
• Planning and scheduling activities with the Managed Services Program Manager to ensure the success of the projects
• Should have good understanding in service quality.
• Must be well versed in IT operations standards such as ITIL

TECHNICAL SKILLS /COMPETENCIES

MANDATORY

Skills & Experience

• Broad foundational knowledge of IT infrastructure technologies – including Microsoft Exchange, Active Directory, IIS, TMG, ISA, SharePoint, Storage Area Networking (EMC, NetApp, or other), Data networking (Cisco, HP, Nortel), IP Telephony (Cisco, Nortel, Avaya), VMware vSphere, Citrix XenApp, MS Hyper‑V etc.
• Technical certifications – Microsoft, Cisco, VMware, etc.

SOFT SKILLS

MANDATORY

• Knowledge in the ITIL Frame Work life cycle

About Intertec Systems

Intertec Systems is an IT services company headquartered in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across the Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, Smart Assets and IoT, and Cybersecurity. Since 1991, Intertec has expanded its local offices in UAE, India, Oman, Bahrain and KSA. The company has matured its delivery capabilities with MSP for Cloud and Managed Services, and ISO 9001 certifications. Intertec has developed a reputation for its commitments to its employees and customers alike, and invests regularly in R&D, certifications and maturity to empower our customers’ business.