Play & Entertainment Manager - Family Centred Venue

Radiant Hospitality Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A family entertainment venue in Dubai is seeking an experienced Play & Entertainment Manager to oversee daily operations and enhance guest experiences. The ideal candidate will have a passion for children's entertainment and a strong leadership background. Responsibilities include managing play zones, staff recruitment and training, and ensuring safety standards. This full-time role offers a monthly salary ranging from AED 15,000 to 18,000, along with a range of benefits including health insurance and growth opportunities.

Benefits

Health insurance

Paid leave and public holidays

Career development opportunities

Staff discounts

Flight frequency / 24 months

Qualifications

• 2–3 years’ experience in play area management or hospitality operations.
• Proven leadership experience in customer-facing environments.
• Understanding of safety and child-focused standards.

Responsibilities

• Support day-to-day operations of play and entertainment zones.
• Recruit, train, supervise play attendants and entertainers.
• Handle guest feedback and optimize family experiences.

Skills

Leadership

Guest service

Communication

Compliance knowledge

Tools

POS systems

Microsoft Office

Job description

An exciting new, family-focused play and entertainment concept is launching in Dubai and is seeking an experienced Play & Entertainment Manager to support daily operations and guest experience delivery. This role sits at the heart of a vibrant, high-energy environment designed for children and families, combining structured play, classes, and private events. You will work closely with senior leadership to ensure safe operations, engaged staff, and consistently high service standards as the venue establishes itself in the market.

This is a hands‑on management role suited to someone who thrives in fast‑paced, seven‑day‑a‑week operations and has a genuine passion for children’s entertainment, guest experience, and team leadership.

Key Responsibilities

• Support the day-to-day operation of all play and entertainment zones, ensuring smooth, safe, and efficient service delivery
• Assist in implementing and maintaining operational policies, procedures, and safety standards across the venue
• Coordinate closely with maintenance and cleaning teams to uphold presentation, hygiene, and functionality
• Recruit, train, schedule, and supervise a team of play attendants, entertainers, and support staff
• Lead by example on the floor to maintain team morale, engagement, and performance
• Handle guest feedback, questions, and complaints professionally, ensuring a positive family experience
• Support the planning and execution of birthday parties, children’s classes, and special events
• Liaise with third‑party suppliers and entertainers to ensure service quality and cost control
• Assist with budgeting, expense tracking, and revenue monitoring in collaboration with management
• Support marketing initiatives, community outreach, and social media activations to drive footfall and repeat visits
• Contribute ideas for new activities, programs, and operational improvements based on guest feedback and industry trends

Qualifications

• 2–3 years’ experience in play area management, family entertainment, leisure, or hospitality operations
• Proven leadership experience managing operational teams in a customer‑facing environment
• Strong understanding of safety, compliance, and child‑focused operational standards
• Experience coordinating children’s parties and activities, including hands‑on entertainment skills such as balloon decoration, face painting, or interactive games
• Confident communicator with excellent guest‑service instincts
• Comfortable using POS systems, scheduling tools, and Microsoft Office
• Ability to work flexible hours, including weekends and public holidays, in a seven‑day operation
• First Aid and CPR certification preferred

Compensation & Benefits

• AED 15,000 - 18,000 per month, depending on experience
• Health insurance
• Paid leave and public holidays
• Career development and growth opportunities within a growing concept
• Staff discounts
• Flight frequency / 24 months

Additional Information

This is a full‑time, on‑site role based in Dubai. Only candidates with relevant experience in family entertainment, play areas, or similar high‑interaction environments will be considered.

We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted. Radiant does not charge any fee to candidates – all costs are always covered by the client.