Performance & Reporting Analyst - Service Channels

XAD Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecom firm in Dubai is seeking a Performance and Reporting Analyst to drive insights from service channel data for strategic decision-making. Candidates should have a Bachelor's degree, at least 2 years of experience in data analysis, and skills in Excel, SQL, and data visualization. This role offers a chance to enhance customer experience and operational efficiency.

Qualifications

• Minimum of 2 years in a data analysis or reporting role, preferably within telecommunications.
• Strong ability to interpret complex data sets and translate them into insights.
• Excellent verbal and written communication skills.

Responsibilities

• Gather and analyze data from various service channels to monitor performance metrics.
• Develop and maintain dashboards and reports for actionable insights.
• Track key performance indicators to assess service channel effectiveness.

Skills

Data analysis

Reporting

Performance monitoring

Communication

Problem-solving

Education

Bachelor's degree in Business Information Technology or related field

Tools

Excel

SQL

Power BI

Tableau

Job description

Department: Customer Operations & Fulfilment Telecom

Reports To: Reporting & Performance Manager

Working Hours: Sunday to Thursday 9:00 AM to 6:00 PM

Location: Dubai United Arab Emirates

Role Overview

The Performance and Reporting Analyst Service Channels is responsible for collecting analyzing and reporting data related to service channel performance. This role supports the department by providing insights that drive strategic decisions improve customer experience and enhance operational efficiency.

Key Responsibilities

• Data Collection & Analysis: Gather and analyze data from various service channels to monitor performance metrics and identify trends.
• Reporting: Develop and maintain dashboards and reports that provide actionable insights to stakeholders.
• Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service channels and recommend improvements.
• Process Improvement: Collaborate with crossfunctional teams to implement strategies that enhance service delivery and customer satisfaction.
• Stakeholder Communication: Present findings and recommendations to management and other stakeholders to inform decisionmaking processes.
• Education: Bachelors degree in Business Information Technology Telecommunications or a related field.
• Experience: Minimum of 2 years in a data analysis or reporting role preferably within the telecommunications industry.
• Technical Skills: Proficiency in data analysis tools such as Excel SQL and data visualization platforms like Power BI or Tableau.
• Analytical Skills: Strong ability to interpret complex data sets and translate them into meaningful insights.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information to diverse audiences.
• ProblemSolving: Demonstrated ability to identify issues and develop practical solutions.

Preferred Attributes

• Attention to Detail: High level of accuracy in data analysis and reporting.
• Adaptability: Ability to work in a fastpaced environment and manage multiple priorities.
• Team Collaboration: Strong interpersonal skills to work effectively within a team.