People and Culture Manager

SLS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking an experienced Human Resources professional to support daily HR operations and assist in implementing hotel strategies. The successful candidate will manage employee relations, oversee recruitment and training initiatives, and ensure compliance with local laws. Strong communication skills and in-depth knowledge of HR practices are essential. This position offers a unique opportunity to work in a dynamic environment and contribute to employee satisfaction.

Qualifications

• In-depth knowledge of recruitment, employee relations, performance management, compensation, benefits, and training.
• Expertise in managing employee grievances and fostering a positive work environment.
• Familiarity with HR software systems for managing payroll and employee records.

Responsibilities

• Support day to day process in Human Resources and assist the Director of People & Culture.
• Oversee all employee relations and labor-related matters.
• Prepare and place recruitment advertising and conduct prescreening interviews.

Skills

In-depth knowledge of recruitment

Employee relations

Performance management

Compensation and benefits

Training

Strong communication skills

Job description

Job Description

• Support day to day process in Human Resources and assist the Director of People & Culture in implementing hotel strategy, including but not limited to, coaching and counseling, recruits, engagement, training, on-boarding, benefits and hiring and retaining the best employees
• Assist in all reward and recognition programs and training strategies
• Oversee all employee relations and labor-related matters as they relate to and local employment law and process
• Support and implement activities with employee Housing in-charge and initiatives
• Must be familiar with manpower planning processes and good knowledge on compensations and benefit practices
• Manage termination process and unemployment compensation
• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer benefit questions
• Be knowledgeable about available employee benefits and answer questions regarding planned, vacation and benefits
• Compile Turnover Report, copy and distribute to Senior Management team
• Enter payroll information on computer (wage information, changes) HRMS
• Prepare and place recruitment advertising and conduct prescreening interviews
• Maintain reports of new hire, termination, transfer and promotion
• Audit hours worked in payroll reports for eligibility of benefits
• Compile wage surveys
• Monitor and maintain Leave of Absence
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury
• Process paperwork for terminating employees
• Ensure compliance with all HR and related Security operating procedures
• Develop and deploy property specific training programs
• Become certified trainer in all Human Resources training modules
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times
• Ability to supervise, engage and manage HR direct reports

Qualifications

• In-depth knowledge of recruitment, employee relations, performance management, compensation, benefits, and training.
• Ability to forecast P&C needs and contribute to long-term talent and succession planning.
• Knowledge of local, state, and federal labor and regulatory requirements to ensure compliance.
• Expertise in managing employee grievances, resolving conflicts, and fostering a positive work environment.
• Understanding of compensation structures, salary benchmarking, benefits administration, and incentive programs.
• Knowledge of strategies for improving organizational effectiveness, including culture-building, change management, and leadership development.
• Ability to manage and motivate P&C colleagues, provide direction, and foster team collaboration.
• Strong ability to make informed and timely decisions, often involving complex or sensitive issues.
• Clear and effective communication when interacting with all levels of staff, from employees to senior management.
• Ability to create well-written P&C policies, reports, and communication materials.
• Skilled in negotiating compensation, resolving disputes, or addressing employee concerns with tact and professionalism.
• Comfort and skill in presenting P&C data, policies, and initiatives to leadership teams, departments, or large groups.
• Proficiency in interpreting quantitative and qualitative data to guide P&C strategies and assess program effectiveness.
• Strong critical thinking and problem-solving abilities to address employee performance issues, legal challenges, or organizational changes.
• Familiarity with P&C software systems for managing payroll, benefits, employee records, and performance data.
• Knowledge of applicant tracking systems, online job boards, and social media platforms for recruiting top talent.
• Understanding of P&C databases, employee records, and secure handling of sensitive personal information.
• Ability to design and implement employee engagement surveys, interpret feedback, and act to improve morale.
• Understanding of designing employee recognition, reward, and incentive programs to boost employee satisfaction and performance.