Outlet Operations Lead — Guest Experience & Team Leadership

Mandarin Oriental Hotel Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Dubai seeks an experienced individual to oversee food and beverage operations, ensuring exceptional service and guest satisfaction. This role involves managing staff training, maintaining quality standards, and ensuring compliance with health and safety regulations. The ideal candidate should possess leadership skills, a high school diploma or culinary certification, and bar management experience. A commitment to excellence in service and teamwork is essential for success in this dynamic hospitality environment.

Qualifications

• Experience in bar management and hospitality required.
• Strong guest service and hospitality management skills.
• Ability to lead and train staff effectively.

Responsibilities

• Assist in daily operations and ensure food quality.
• Supervise staff and handle guest feedback.
• Manage schedules and ensure compliance with health standards.

Skills

Leadership

Customer service

Food safety knowledge

Team collaboration

Cash handling

Education

High school diploma

Culinary diploma

Job description

A leading luxury hotel chain in Dubai seeks an experienced individual to oversee food and beverage operations, ensuring exceptional service and guest satisfaction. This role involves managing staff training, maintaining quality standards, and ensuring compliance with health and safety regulations. The ideal candidate should possess leadership skills, a high school diploma or culinary certification, and bar management experience. A commitment to excellence in service and teamwork is essential for success in this dynamic hospitality environment.