Ops Tech Program Manager, Quick Commerce

Q-Express Documents Transport; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics and tech solutions provider in Dubai is seeking an Ops SME Tech Program Manager to drive complex tech roadmap implementations. This role focuses on orchestrating RDC launches and UTR tech deployments across MENA. You'll leverage your operational knowledge and technical skills to enhance fulfillment systems. Ideal candidates will have strong program management experience and relevant educational background. Competitive compensation and opportunities for growth in a vibrant environment await the right applicant.

Qualifications

• 4+ years of working cross-functional with tech and non-tech teams experience.
• 3+ years of program or project management experience.
• 3+ years of delivering cross-functional projects experience.

Responsibilities

• Lead groundbreaking fulfillment technologies across interconnected systems.
• Deliver flawless RDC launches and UTR tech roadmap implementations.
• Create SOPs, technical documentation, and process guides.

Skills

Technical program management

Cross-functional collaboration

Data analysis

Operational excellence

Education

Bachelor's degree in computer science, technology, design

Job description

Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for Amazon's Quick Commerce team, supporting both Regional Distribution Center (RDC) launches and Under the Roof (UTR) feature rollouts across the rapidly expanding MENA network.

This role orchestrates complex fulfillment system launches for new RDC sites while simultaneously managing UTR technology implementations and feature deployments across existing operations.

Shape the future of quick commerce operations through strategic technical leadership spanning both greenfield RDC launches and brownfield UTR enhancements.

Each RDC launch involves multiple technical configurations across interconnected systems, requiring coordination with cross‑functional teams. The PM will support RDC Pre‑Launch activities, Launch Execution for bin/bay setup, process path creation & UAT validation.

Concurrently, the PM will drive UTR new feature implementations and related UATs for continuous operational improvements.

As an Ops SME Tech Program Manager, you will serve as the technical operations orchestrator across all fulfillment systems, providing operations teams with the expertise and processes needed to achieve operational excellence at scale. This role combines deep operational knowledge with technical program management expertise to drive successful launches and implementations across the MENA region.

Daily Responsibilities

• Learn and use groundbreaking fulfillment technologies across interconnected systems
• Apply advanced technical program management techniques combined with operations SME knowledge to deliver flawless RDC launches and UTR tech roadmap implementations
• Interact with leading engineers and operations experts across global teams
• Partner with cross‑functional teams to orchestrate complex launches across pre‑launch, execution, and post‑launch phases
• Leverage launch experience and operations expertise to provide feedback on technical processes and system integrations
• Drive cross‑functional communication during critical launch phases using deep operational knowledge
• Lead projects that improve launch‑related processes and stakeholder technical experience
• Create SOPs, technical documentation, and process guides for the operations community
• Work on critical, highly complex technical challenges that span multiple fulfillment systems

Qualifications

• 4+ years of working cross‑functionally with tech and non‑tech teams experience
• 3+ years of program or project management experience
• 3+ years of delivering cross‑functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree in computer science, technology, design

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