Operations Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major financial services company is seeking an Operations Specialist Checker to ensure accurate screening of alerts in the digital onboarding process. This role requires reviewing alerts, maintaining compliance with guidelines, and timely reporting for analysis. The ideal candidate will be involved in training and incident reporting. It's a crucial role ensuring the integrity of customer data and adherence to operational KPIs.

Qualifications

• Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating.
• Review transactions and ensure adherence to guidelines and policies.
• Attend mandatory and regulatory training sessions and complete assessments.

Responsibilities

• Ensure alerts are reviewed and take appropriate decisions as per guidelines.
• Maintain a log of errors for training and report incidents timely.
• Update Daily MIS for analysis and Team Leader review.

Job description

Overview

Role : Operations Specialist Checker
Location : Al Ain
Role Purpose:
Ensure accurate screening of alerts in digital onboarding process.

Responsibilities

• Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review
• Ensure discounting of alerts is done as per GCD guidelines/Policy
• Ensure transactions are reviewed/actioned as per TAT
• Remain current and UpToDate in terms of changes in Policy and guidelines published by GCD
• Ensure all mandatory trainings and Regulatory training sessions are attended and assessments completed on time
• Ensure access to sensitive customer data remains restricted
• Review alerts and take appropriate decision as per SOP and Policy guidelines
• Ensure adherence to TAT
• Help the makers understand the error/impact in case of error/ambiguity
• Maintain a log of errors for trainings
• Report incidents in GRC on timely basis as per Policy
• Ensures adherence to assigned KPIs
• Update Daily MIS for analysis and Team Leader/Managers review
• Timely reporting/logging of system issues
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement

Specialist Skills / Technical Knowledge

Required Experience:

IC