Operations Officer - Retail Finance

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking an Operations Officer for Retail Finance to oversee offshore and onshore operations related to transaction processing. The role involves monitoring performance, re-engineering processes, and training employees to uphold operational excellence. Candidates should possess strong banking operations knowledge, leadership skills, and analytical abilities, contributing to the overall success of the bank's objectives.

Qualifications

• Very good knowledge of branch and banking operations.
• Able to multitask and prioritize under pressure.
• Strong leadership and team collaboration abilities.

Responsibilities

• Monitor daily, monthly, and yearly service volumes.
• Analyse KPIs and validate team performance.
• Re-engineer existing processes to reduce risk.
• Conduct training programs for employees.

Skills

Knowledge of Branch operations and Banking Operations

Leadership skills

Multitasking

Commercial Effectiveness

Control Environment

Project Management Skills

Strong analytical skills

Self-motivated

Personal & Interpersonal Skills

Job description

Description

Role : Operations Officer - Retail Finance

Location : Abu Dhabi

Role Purpose: Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Key Accountabilities of the role

• Monitor and Analyse the Daily Monthly and yearly volume of services financial and non-financial process.
• Report Monthly services queue to the management and ensure SLA and TAT met.
• Analyse KPI KRI and validate the onshore and offshore team performance.
• Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
• Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.
• Re-engineer the existing process effectively to bring additional control reduce the risk.. the process and enhance the customer experience.
• Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.
• Review and monitor different control reports regularly and take a proper action wherever required (e.g. Postponement Online Posting Batch Posting Audit Trial Report etc.)
• Assessment of risk & controls to each process raising incidents in case of any operational loses/near miss.
• Update Standard operations procedure whenever there is change in the process and renew them before due date.
• Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.
• Frequent review of QA Report
• Conduct Weekly Team meeting and review the process highlight any issues etc.
• Maintain proper MIS
• Train the offshore/onshore employees in any new/change in the process.
• Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.
• Maintain proper time standards good team spirit and service standards.
• Ensure compliance to ADIB policies procedures guidelines and standards (including SOP review & addendum preparation (if required).
• Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.
• Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.
• Report any system issues/Phishing to ITD properly on time.
• Ensure high quality process outcome in terms of document verification and approvals.

Specialist Skills / Technical Knowledge Required for this role

• Very good knowledge of Branch operations and Banking Operations.
• Good leadership skills & Team player
• Self-motivated
• Able to multitask prioritize and work under pressure
• Commercial Effectiveness Including Client /Customer Focus and Commerciality
• Control Environment Including Risk Management
• Business Skills Including Deliver Solutions and Decision Making
• Management & Leadership Including People Development
• Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
• Abilities in ensuring Regulatory Compliance Standards are met across the Dept/units
• Strong analytical /financial analysis skills
• Project Management Skills
• Knowledge of the banks products services policies and procedures and/or other specialist knowledge required to undertake the role

Required Experience

Unclear Seniority