Operations Manager (Short-Term Rental / Holiday Homes)

scienlabs; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A professional rental management company is seeking an Operations Manager in Ras Al Khaimah. This role involves full ownership of guest communication and daily operational support. You will be the point of coordination for guest interactions, ensuring high-quality service, issue resolution, and the overall readiness of properties. Strong communication skills and the ability to manage multiple tasks are essential for success in this diverse and rewarding role. Physical presence in Ras Al Khaimah is mandatory to handle on-site situations.

Benefits

Competitive base salary

Free accommodation

Performance bonuses

Qualifications

• Minimum of 1 year of experience related to operations management.
• Experience in a hospitality environment is preferred.

Responsibilities

• Own end-to-end guest communication for the entire guest journey.
• Coordinate guest-related issues with internal teams and external providers.
• Support daily operational activities through administrative and coordination tasks.
• Assist in the setup and readiness of properties.
• Track tasks and ensure high operational standards.

Skills

Fluency in English (written and spoken)

Strong organizational skills and attention to detail

Proactive, reliable, and able to work independently

Calm, solution-oriented approach under pressure

Valid driver’s license

Experience in hospitality (holiday home operations)

Excellent written communication

Strong customer service mindset

Ability to handle guest complaints calmly

Strong coordination skills

Operational planning and task tracking

Problem-solving and decision-making under pressure

Familiarity with short-term rental platforms

Understanding of property readiness standards

Time management and reliability

Education

Bachelor’s degree / Higher Diploma

Job description

Overview

We are a professional short-term rental management company operating multiple holiday home units in Ras Al Khaimah, UAE.

We are seeking an Operations Manager to take full ownership of guest communication while supporting daily operations and property readiness. The role acts as the central coordination point between guests, internal teams, and external partners—ensuring smooth operations, issue resolution, and end-to-end management of the guest journey and related operational tasks.

This position requires strong communication skills, high accountability, and the ability to manage multiple operational matters simultaneously, making it a diverse, engaging, and rewarding role.

Physical presence in Ras Al Khaimah is required to handle on-site situations that cannot be resolved remotely.

Key Responsibilities

• Own end-to-end guest communication before, during, and after stays, ensuring a professional and high-quality guest experience
• Take full responsibility for guest-related issues, coordinating with internal teams and external service providers to ensure resolution
• Support daily operational activities through administrative and coordination tasks
• Assist with the initial setup and readiness of apartments/villas, including furnishing coordination and contractor communication
• Ensure properties are fully prepared and presentation-ready for professional photo shoots
• Maintain high operational standards by tracking tasks, following up consistently, and ensuring nothing is missed

Working Conditions

• Full-time position
• On-site
• Continuous online availability required
• Long-term collaboration required

Compensation & Benefits

• Competitive base salary
• Free accommodation
• Additional performance bonuses

Skills & Requirements

• Fluency in English (written and spoken)
• Strong organizational skills and attention to detail
• Proactive, reliable, and able to work independently
• Calm, solution-oriented approach under pressure
• Valid driver’s license
• Experience in hospitality—especially holiday home operations—is a strong advantage

Preferred Candidate Profile

• Years of experience: 1+ years
• Residence location: Ras Al Khaimah, United Arab Emirates
• Degree: Bachelor’s degree / Higher Diploma
• Career level: Management

Skills

• Excellent written communication (fast, clear, guest-friendly messaging)
• Strong customer service mindset with a hospitality-first attitude
• Ability to handle guest complaints calmly and professionally
• High ownership and accountability (follows through until issues are fully resolved)
• Strong coordination skills with housekeeping, maintenance, contractors, and suppliers
• Operational planning and task tracking (checklists, follow-ups, preventing missed items)
• Ability to multitask and prioritize in a fast-moving environment
• Problem-solving and decision-making under pressure
• Familiarity with short-term rental platforms (e.g., Airbnb/Booking.com) is a plus
• Basic understanding of property readiness standards (cleanliness, staging, inspections)
• Comfortable working with WhatsApp, email, and property management tools
• On-site readiness: able to visit properties, check setups, and manage urgent situations
• Time management and reliability with continuous online availability