Operations Manager Manpower Services

Antonoil; Dubai; On-site; AED 367,000 - 478,000; Full time

Job summary

A leading oil and gas services company in Dubai is seeking an Operations Manager to oversee HR Shared Services. The role encompasses managing HR service delivery, optimizing processes, and ensuring compliance with local regulations. The ideal candidate will have 8+ years in HR operations, with a minimum of 3 years in a managerial role, strong competencies in HR processes, and proficiency in HRIS systems. Fluency in Arabic and English is essential for this position.

Qualifications

• Minimum of 8 years of experience in HR operations, with at least 3 years in a managerial role within an HR or BPO environment.
• Experience in the Oil & Gas or Engineering industry with exposure to global mobility/expatriate management is highly preferred.

Responsibilities

• Manage the end-to-end delivery of HR services, ensuring operations meet SLAs and KPIs.
• Oversee payroll processing, visa/work permit applications, and personnel mobilization.
• Lead and mentor the operations team, fostering a culture of service excellence.

Skills

HR processes understanding (Hire-to-Retire)

Fluent in Arabic

Fluent in English

Data analysis skills

Proficiency in MS Office (Excel, PowerPoint)

Education

Bachelor’s degree or above in Human Resources, Business Administration, or related fields

Tools

HRIS systems (e.g., SAP, Oracle, PeopleSoft)

Job description

1. Job Summary (职位概要)

To oversee the daily operations of the HR Shared Services Company, ensuring the efficient delivery of high-quality HR (including Recruitment, Payroll, Global Mobility, and Personnel Administration). The Operations Manager will drive process standardization, ensure compliance with Service Level Agreements (SLAs), and optimize operational costs while supporting the Group’s global oil and gas projects.

2. Key Responsibilities (岗位职责)

• Service Delivery Management (交付与运营管理):


• Manage the end-to-end delivery of HR services, ensuring all operations meet the defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).


• Oversee critical functions such as payroll processing, visa/work permit applications (Global Mobility), and large-scale technical personnel mobilization for overseas projects.


• Monitor operational metrics to identify bottlenecks and implement corrective actions immediately.


• Process Optimization & Standardization (流程优化与标准化):


• Develop, review, and update Standard Operating Procedures (SOPs) to ensure consistency and compliance across all service lines.


• Lead continuous improvement initiatives (e.g., Lean/Six Sigma) to enhance efficiency, reduce error rates, and lower operational costs.


• Drive the digitalization of HR processes, collaborating with IT to optimize HRIS/ERP system utilization.


• Client Relationship & Stakeholder Management (客户与干系人管理):


• Act as the primary point of contact for internal business units and external clients regarding operational issues.


• Conduct regular service review meetings with key stakeholders to gather feedback and improve Client Satisfaction (CSAT).


• Resolve escalated issues and disputes professionally and in a timely manner.


• Team Leadership & Compliance (团队管理与合规):


• Lead and mentor the operations team, fostering a culture of service excellence and accountability.


• Ensure all operational activities comply with local labor laws, tax regulations, and company policies, particularly in key markets (e.g., Middle East, China).


• Manage vendor relationships (e.g., insurance providers, local agencies) to ensure service quality.

3. Qualifications (任职资格)

• Education: Bachelor’s degree or above in Human Resources, Business Administration, or related fields.


• Experience: Minimum of 8 years of experience in HR operations, with at least 3 years in a managerial role within an HR or BPO environment.


• Experience in the Oil & Gas or Engineering industry with exposure to global mobility/expatriate management is highly preferred.


• Skills & Competencies: Strong understanding of HR processes (Hire-to-Retire) and labor laws.


• Proficiency in HRIS systems (e.g., SAP, Oracle, PeopleSoft) and MS Office (Excel, PowerPoint).


• Data-driven: Ability to analyze operational data to drive decision-making.


• Language: Fluent in Arabic and English (Written & Spoken) is mandatory.