Operations Leader - Field Services & Quality

Rentokil Initial; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A pest control service provider is seeking an Operations Officer to manage daily operations and ensure high standards of quality and customer satisfaction. Responsibilities include coordinating service schedules, supervising teams, handling customer inquiries, and conducting audits for service quality. The ideal candidate will work collaboratively with sales and marketing teams to enhance service offerings and analyze data for continuous improvement in processes.

Responsibilities

• Plan and organize daily service schedules for technicians.
• Supervise field teams to ensure treatments follow protocols.
• Handle customer inquiries and complaints promptly.
• Conduct regular audits of service quality and performance.
• Maintain accurate records of service deliveries and interactions.
• Collaborate with sales to address client needs.
• Implement training for team skill enhancement.
• Analyze operational data for improvement opportunities.

Job description

A pest control service provider is seeking an Operations Officer to manage daily operations and ensure high standards of quality and customer satisfaction. Responsibilities include coordinating service schedules, supervising teams, handling customer inquiries, and conducting audits for service quality. The ideal candidate will work collaboratively with sales and marketing teams to enhance service offerings and analyze data for continuous improvement in processes.