Operations Lead

Operations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking an Operations Lead/Supervisor in Dubai to ensure operational excellence. In this hands-on role, you will monitor workflows, support and train team members, and assist management with process improvements. Candidates should have data analytics experience and be proficient in Microsoft Office. The position requires flexibility as shifts may include weekends and holidays. Join us to help optimize our operations and support our inclusive work culture.

Qualifications

• 1 year of experience with Microsoft Office products and applications.
• Experience working with data analytics to identify problems.
• Flexibility to work weekends, nights, and/or holidays.

Responsibilities

• Monitor workflows and track onsite performance.
• Support and train employees during their daily tasks.
• Assist Shift/Area Manager with process improvement projects.
• Use data analysis to optimize safety, quality, and productivity.

Skills

Microsoft Office products and applications experience

Data analytics experience

Lean Six Sigma techniques

Verbal and written communication in local language

Education

High school or equivalent

Tools

Minitab

JMP

MS Excel

MS Access

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety quality and productivity

A day in the life

As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.

Youll escape any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

• 1 years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• Advanced proficiency in local language in both written and verbal communication
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
• Experience in Lean Six Sigma and Kaizen techniques
• Experience with supporting tools (e.g. Minitab JMP MS Excel and MS Access)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.