Omnichannel Experience Specialist

Black Pearl; Ajman; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in customer experience is seeking an Omnichannel Experience Specialist in Ajman, UAE. This role ensures a seamless customer experience across various channels, focuses on governance, and requires strong management skills. Candidates should have a relevant degree and 2-7 years of experience, with Arabic language proficiency favored. This position promotes channel integration and content consistency.

Qualifications

• Bachelor's degree in Communications, Marketing, Business Strategy, or related field.
• Experience in omnichannel management, channel strategy, or CX governance.
• 2-7 years of experience depending on educational attainment.
• Strong skills in content governance, communication standards, or channel optimization.
• Arabic language is mandatory but not required.

Responsibilities

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information, tone, and customer experience across all channels.
• Support channel integration efforts and cross-channel handoff design.
• Review customer-facing content across channels to avoid inconsistencies.
• Work with digital, IT, and operations teams to enhance channel strategy.

Skills

Omnichannel management

Channel strategy

CX governance

Content governance

Communication standards

Channel optimization

Fluent Arabic

Education

Bachelor's degree in Communications

Bachelor's degree in Marketing

Bachelor's degree in Business Strategy

Job description

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.

Key Responsibilities

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information, tone, and customer experience across all channels.
• Support channel integration efforts and cross‑channel handoff design.
• Review customer‑facing content across channels to avoid inconsistencies.
• Work with digital, IT, and operations teams to enhance channel strategy.

Qualifications

• Bachelor's degree in Communications, Marketing, Business Strategy, or related field.
• Experience in omnichannel management, channel strategy, or CX governance.
• 2‑7 years of experience (depends on educational attainment).
• Strong skills in content governance, communication standards, or channel optimization.
• Arabic language is mandatory but not required.