Officer - Cargo Sales Support

Dubai Aviation Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation company in Dubai is seeking an administrative professional to support the UAE Cargo Commercial function. The role involves coordinating quote management, ensuring data accuracy, and providing critical support to the sales team. Candidates should hold a Bachelor's Degree and ideally have experience in Cargo sales or coordination. Proficiency in SkyChain, Excel, and BI tools is also an advantage. The position emphasizes customer focus and effective teamwork.

Qualifications

• 3+ years of experience in a relevant field.
• 2 years in Cargo sales/coordinator is advantageous.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Coordinate the quote management process for timely responses.
• Prepare and circulate reports related to sales metrics.
• Ensure accuracy of sales-related data across systems.
• Provide administrative support to the sales team.
• Organize UAE sales documents and monitor customer engagements.

Skills

Customer Focus

Teamwork

Effective Communication

Personal Accountability

Resilience

Education

Bachelor's Degree

Bachelor’s degree in Data Analysis

Tools

SkyChain

Excel

BI tool

Job description

MAIN OBJECTIVE OF ROLE

To support the UAE Cargo Commercial function by handling administrative, reporting, and system-related activities that enable the sales team to focus on customer engagement. This includes maintaining data accuracy, and ensuring seamless coordination when sales staff are out meeting customers or handling market-facing responsibilities.

KEY RESPONSIBILITIES

• Coordinates the end-to-end quote management process, ensuring timely, accurate, and well-documented responses to agent and customer rate requests.
• Prepares and circulates reports related to quotation success, agent performance, route trends, and overall UAE sales metrics.
• Ensures accuracy and consistency of sales-related data across systems such as SkyChain, CRM, and internal Excel trackers.
• Provides administrative and back-office support to the sales team, including data entry, document tracking, and internal coordination.
• Organizes and archives UAE sales documents, including rate approvals, commercial agreements, and customer correspondences.
• Acts as a central point of coordination during periods when sales staff are out of office, ensuring continuity in administrative and follow-up tasks.
• Coordinates with pricing and capacity management teams to monitor space allocation for key accounts and ensure timely communication of available capacity to sales staff.
• Assists in analyzing customer buying patterns, agent contribution, and market trends to identify opportunities for upselling or capacity optimization within the UAE market.
• Supports the development and execution of targeted sales initiatives or campaigns by preparing customer lists, tracking responses, and coordinating follow-up actions with the sales team.
• Monitors competitor activities in the UAE market and shares insights with the sales and pricing teams to support strategic decision-making and proactive customer engagement.

QUALIFICATIONS

• Bachelor's Degree (3+ years)
• Bachelor’s degree in Data Analysis would be an advantage
• Fluent in English (other languages an advantage)
• 2 years in Cargo sales/coordinator would be an advantage
• SkyChain, Excel and BI tool would be an advantage
• Years with qualifications: 2 -4 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.