Office Admin

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading outsourcing firm is seeking an Office Admin to provide exceptional customer service and manage administrative tasks within their Dubai location. Responsibilities include assisting with customer inquiries, coordinating orders, and maintaining accurate records. Ideal candidates will have a strong background in guest service and administrative support. This opportunity offers a full-time position with the possibility of contract extension, working six days a week in a dynamic environment.

Qualifications

• Proficient in guest relations and customer service.
• Strong communication skills for phone and email interactions.
• Ability to manage administrative tasks and documentation.

Responsibilities

• Deliver a seamless customer experience at the laundry lounge.
• Handle phone calls, messages, and email inquiries professionally.
• Assist customers with service options and special requests.
• Maintain accurate logs and documentation for orders.
• Coordinate pickup and delivery routes with drivers.

Skills

Admin

Guest service

Customer service

Receptionist

Front office

Front desk

Job description

• Job Title - Office Admin
• Type - Full time
• Contract Duration - 1 Year and extendable
• Work Location - Dubai (UAE) - JLT
• Salary - AED 3500 - 4500
• Working days & timings - 6 days working (Mon - Fri - 9am to 10pm and Sat - 8am to 11pm)

• Mandatory details/Skills - Admin, Guest service, guest relation, customer service, receptionist, front office, front desk

Job description -

Customer Experience & Communication

• Be the friendly face and voice of our laundry lounge, delivering a seamless and welcoming guest experience
• Answer phone calls, messages, and emails promptly and professionally
• Assist customers with service options, pricing, complaints, and special requests
• Provide real-time updates on order status and delivery timelines
• Identify opportunities to upsell services and support customer retention

Order Management and Documentation

• Receive, log, and track laundry orders from pickup to processing to delivery
• Create and maintain accurate customer profiles and order records
• Prepare invoices, receipts, and delivery documentation
• Ensure orders are labelled, documented, and handled correctly at every step

Coordination and Logistics

• Coordinate daily pickup and delivery routes with drivers/riders
• Monitor schedules to ensure timely dispatch and on-time delivery
• Troubleshoot delivery issues and keep customers informed
• Maintain accurate logs, systems, and procedures to support smooth operations
• Administrative and Office Support
• Coordinating with our customers regarding renewal of membership plans

Keep digital and physical records organized and up to date

• Track inventory for packaging, supplies, and materials
• Prepare daily and weekly reports (orders, revenue, deliveries)
• Support the owner with administrative and clerical tasks as needed
• Cash and Payment Handling (If Needed)
• Support accurately recording cash and digital payments
• Support in reconciling daily sales and payment logs
• Ensure proper handling of receipts and financial records

Regards

TASC Recruitment Team