OCR Operations Manager - Lead Team & KPIs

ARRISE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading iGaming company is seeking an OCR Manager in Ras Al Khaimah. This role involves overseeing Control Room Operators, innovating processes for operational excellence, and reporting on service performance. The ideal candidate will have a degree in business administration, strong leadership skills, and extensive operations management experience. The position offers competitive benefits, including accommodation and transportation allowances, alongside a supportive work environment conducive to career growth.

Benefits

Accommodation provided

Meal program

Transportation allowance

Qualifications

• Bachelor’s degree in business administration or operations management. Master's preferred.
• Excellent communication skills, both verbal and written, in English.
• Extensive experience in operations management and leadership.

Responsibilities

• Coordinate and supervise Control Room Operators’ activities.
• Perform data analysis and create operational reports.
• Manage resources to achieve targets and maintain service standards.

Skills

Excellent communication skills

Operations management experience

Leadership experience

Data analysis skills

Project management certifications

Education

Bachelor's degree in business administration or related field

Master's degree (preferred)

Tools

Data analysis tools

Job description

A leading iGaming company is seeking an OCR Manager in Ras Al Khaimah. This role involves overseeing Control Room Operators, innovating processes for operational excellence, and reporting on service performance. The ideal candidate will have a degree in business administration, strong leadership skills, and extensive operations management experience. The position offers competitive benefits, including accommodation and transportation allowances, alongside a supportive work environment conducive to career growth.