Multilingual Guest Services Agent | Luxury Hotel Concierge

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a Front Desk Agent to welcome guests and manage check-in/check-out procedures. The ideal candidate should have previous experience in hospitality or customer service, particularly in a luxury hotel setting. Key responsibilities include handling guest inquiries, managing room assignments, and providing exceptional service. Proficiency in property management systems and strong communication skills are essential. This role offers a dynamic work environment within a prestigious hotel.

Qualifications

• Previous experience in hospitality or customer service, preferably in a luxury hotel.
• Strong multitasking abilities and ability to handle high-pressure situations.
• Exceptional attention to detail to ensure accuracy in billing and room assignments.

Responsibilities

• Welcome guests and assist with registration and check-in/check-out.
• Handle guest inquiries and complaints with professionalism.
• Manage room assignments and keep guest profiles updated.

Skills

Hospitality experience

Excellent communication

Multitasking abilities

Problem-solving

Attention to detail

Language proficiency

Education

High school diploma

Degree in hospitality management

Tools

Property management systems (PMS)

Microsoft Word

Microsoft Excel

Job description

A leading luxury hotel chain in Dubai is seeking a Front Desk Agent to welcome guests and manage check-in/check-out procedures. The ideal candidate should have previous experience in hospitality or customer service, particularly in a luxury hotel setting. Key responsibilities include handling guest inquiries, managing room assignments, and providing exceptional service. Proficiency in property management systems and strong communication skills are essential. This role offers a dynamic work environment within a prestigious hotel.