Multilingual Front Desk Agent — Guest Services & Upsell

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic individual for a full-time guest service position in Dubai, United Arab Emirates. The role includes managing arrivals and departures, addressing guest complaints, and maintaining high service standards. Successful candidates will possess excellent communication skills and a passion for guest service, along with previous hotel experience. Knowledge of property management systems and fluency in English, plus another language, is desired. Join a dynamic team in a fast-paced environment.

Qualifications

• Passion for guest service.
• Fluency in English and at least one additional language.
• Minimum of 1 year previous Hotel experience.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Execute the daily functions of arrival and departure for guests.
• Maintain high standards of personal appearance and grooming.
• Resolve guest complaints or follow up with the manager.
• Post applicable charges for late check-outs.

Skills

Guest service

Communication skills

Organizational skills

Flexibility under pressure

Knowledge of Property Management Systems

Loyalty program experience

Computer proficiency

Education

Degree or Diploma in Hospitality Management

Tools

Opera

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading hotel chain is seeking an enthusiastic individual for a full-time guest service position in Dubai, United Arab Emirates. The role includes managing arrivals and departures, addressing guest complaints, and maintaining high service standards. Successful candidates will possess excellent communication skills and a passion for guest service, along with previous hotel experience. Knowledge of property management systems and fluency in English, plus another language, is desired. Join a dynamic team in a fast-paced environment.