Multilingual Front Desk Agent — Guest Experience

FAIRMONT; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Ajman is seeking a Front Desk Agent to provide exceptional customer service and ensure a welcoming experience for guests. The role involves check-in and check-out procedures, handling guest inquiries, and promoting hotel services. Candidates should have 1–2 years of experience and fluency in English and either Russian or German. The position requires strong communication skills and professionalism in a busy environment.

Qualifications

• 1–2 years of experience in a Front Office or guest service role.
• Ability to remain calm and professional in high-pressure situations.
• Strong grooming standards and professional appearance.

Responsibilities

• Welcome guests with a warm and professional demeanor.
• Handle check-in, check-out, and room assignments.
• Assist guests with inquiries and special requests.
• Promote hotel services and upsell when appropriate.

Skills

Customer service skills

Attention to detail

Strong communication skills

Fluency in English

Fluency in Russian and/or German

Education

Diploma or certification in Hospitality Management

Tools

PMS systems (e.g., Opera)

Computer skills

Job description

A hospitality company in Ajman is seeking a Front Desk Agent to provide exceptional customer service and ensure a welcoming experience for guests. The role involves check-in and check-out procedures, handling guest inquiries, and promoting hotel services. Candidates should have 1–2 years of experience and fluency in English and either Russian or German. The position requires strong communication skills and professionalism in a busy environment.