Move Coordinator - Japanese Nationality

GAC; United Arab Emirates; On-site; AED 70,000 - 90,000; Full time

Job summary

A logistics services company in Abu Dhabi is seeking a Move Coordinator with Japanese Nationality. The ideal candidate will have experience in customer service within logistics. Key responsibilities include managing import files, preparing destination rates, and ensuring customer satisfaction. Strong organisational and communication skills are essential for this role, alongside a degree in Business Administration. Position offers a vibrant work environment and opportunities for professional growth.

Qualifications

• Japanese Nationality is mandatory.
• 0-2 years of similar industry experience with customer service in logistics or related field.
• Excellent English communication and customer service abilities.

Responsibilities

• Compile and prepare destination rates for overseas agents.
• Oversee and monitor moving systems management.
• Manage and control all import files efficiently.
• Ensure all import files are invoiced in full and on time.
• Assist Move Consultants in preparing export quotes.
• Work closely with Customer Service Supervisor for seamless service delivery.
• Perform general office administrative tasks.
• Conduct site visits for quality assurance.
• Generate monthly reports on quality.
• Handle and manage all damage and missing claims.

Skills

Customer service skills

Sales skills

Organisational skills

Time-management skills

Communication skills

Education

Graduate or postgraduate of Business Administration or equivalent

Tools

MS Office applications

Job description

Qualifications

• Graduate or postgraduate of Business Administration or equivalent
• Japanese Nationality is mandatory
• 0-2 years’ similar industry experience with customer service in logistics, moving services, or a related field
• Sales & Customer service skills are preferable
• High level of commitment and drive; outgoing and pleasant personality
• Strong organisational and time-management skills
• Excellent English communication and customer service abilities
• Proficient with MS Office applications and able to learn new software quickly
• Attention to detail and a commitment to maintaining high standards
• Ability to work independently and as part of a team

GAC Abu Dhabi is looking for candidates for the role of Move Coordinator – Japanese Nationality to be based in Abu Dhabi. Could it be you?

Job Responsibilities

• Preparation of Destination Rates: Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.
• MATT Moving Systems Management: Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow.
• Import File Coordination: Manage and control all import files, ensuring they are processed efficiently and accurately.
• Timely Invoicing: Ensure all import files are invoiced in full and on time.
• Support Export Quotes: Assist Move Consultants in preparing accurate and competitive export quotes.
• Customer Service Coordination: Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.
• Office Administration: Perform general office administrative tasks to support daily operations.
• Quality Assurance: Conduct site visits to ensure adherence to quality standards and GAC protocols.
• Reporting: Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects.
• Claims Management: Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.
• Quotation Conversion Monitoring: Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.