Microsoft Engineer

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A telecommunications operator in the UAE is seeking an experienced IT professional to take full responsibility for cloud services and infrastructure. The role involves administering systems, diagnosing issues, and managing stakeholder expectations. The ideal candidate will have at least 9 years of Telecom or IT infrastructure experience, a Bachelor's degree in Computer Science or related field, and strong knowledge of cloud technologies and management practices.

Qualifications

• Minimum 9 years of experience in telecom environment or IT Infrastructure.
• Experience with monitoring, network diagnostic and network analytics tools.
• Solid experience maintaining Cloud environment.

Responsibilities

• Administer systems such as Windows, Active Directory, and SharePoint.
• Diagnose system issues and implement client solutions.
• Support management in assessing capacity requirements.

Skills

Language proficiency in English/Arabic

Knowledge of HP Service Management

Knowledge of Cisco ACI

Experience with VMWare

Analytical skills

Problem-solving skills

Organizational skills

Education

Bachelor Degree in Computer Science or Information Systems

International Certifications (MCSE /CCNP)

Tools

HP Service Management

Cisco ACI

VMWare

UCS

Zenoss

UCS Director

Job description

• Full responsibility of the du Cloud Services and Infrastructure.
• Administer systems such as Windows, Active Directory, Monitoring, Exchange, DNS, Lync, and SharePoint
• Diagnose system issues, predict future trends, make recommendations and implement client solutions.
• Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
• Manage stakeholder expectation and resolve customer escalations.
• Ability to interface with Senior Management and customers in a clear and concise manner.
• Manage the team by implementing good management practices and ensuring continuing development of junior members and ensure engagement.
• Conduct data and security auditing as per business needs, requirements, and approval.
• Ensure updated and efficient information records and analysis.
• Implement new procedures, processes and technology. Adapt these changes into the Cloud environment.

Qualifications

• Bachelor Degree in Computer Science or Information Systems
• International Certifications (MCSE /CCNP certification preferred)

Experience

• Minimum 9 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)
• MCSE of higher qualification
• Experience with monitoring, network diagnostic and network analytics tools
• Experience with antivirus/malware and patch management technologies
• Experience with administering systems, such as Microsoft Active Directory, Exchange, Lync, SharePoint
• Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
• Very good experience in VMWare, VCentre, Network and/or Storage
• Solid experience maintaining Cloud environment.
• Solid experience in supporting, maintaining, and troubleshooting systems.
• Solid experience maintaining and applying security policies and procedures.
• Solid experience in supporting, maintaining, and troubleshooting servers.
• Minimum 2 years’ experience in Managed Cloud Service environment

Skills

• Language proficiency in the following languages - English/Arabic
• Must have knowledge on using the following tools: HP Service Management, Cisco ACI, UCS, Zenoss, VMWare and UCS Director
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Monitoring all day-to-day activities
• Plan and perform on-job training whenever required.
• Experience of dealing with customers, specialists and service providers
• Good conflict training, analytical skills, problem-solving skills, and organizational skills
• Be customer service-minded and focus on solution providing.
• Ability to communicate effectively and clearly.
• Be self-motivated and take initiative.
• Ability to respond positively to working in a pressured environment.
• Work well with a team and be cooperative.
• Ensure the operations and network KPIs are met with the highest quality and standards.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Be flexible and adjust to changing business needs and environment.
• Excellent oral and written communication skills.
• Strong reporting and communications skills

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About the Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.