Senior Client Ops Leader

NielsenIQ; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A global consumer intelligence firm in Dubai is seeking an experienced professional to manage Client Operations. The role involves driving market outcomes, enhancing client experiences, and leading quality management initiatives. Ideal candidates will have over 5 years of experience in market research, strong leadership capabilities, and excellent stakeholder engagement skills. The position offers a flexible working environment along with various employee benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 5+ years of experience in market research focusing on Operations.
• Proven leadership experience driving cross-functional initiatives.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and coordinate the Client Operations unit within the market.
• Provide feedback to Commercial teams and handle client escalations.
• Lead country-level quality management and improvement plans.

Skills

Market research

Leadership capabilities

Commercial acumen

Communication

Stakeholder engagement

Team leadership

Financial acumen

Job description

Overview

The individual in this role is responsible for the overall management and coordination of the Client Operations unit within a specific market. Acting as the single point of contact for all operational and technical demand from the Data Operations Commercial teams and Local Product teams this role ensures seamless cross-functional alignment and execution across Global Operations and Technology. The role is accountable for the delivery of all market-specific outputs ensuring both quality and timeliness and implementing remediation plans where necessary.

Key Responsibilities

• Own and drive market outcomes related to Operations.
• Provide timely and structured feedback to Commercial teams managing expectations and maintaining transparency.
• Handle client escalations and complex queries engaging directly with clients to enhance their experience.
• Proactively identify and resolve cross-functional bottlenecks to improve efficiency quality and productivity.
• Lead the country-level quality management rhythm focusing on Design Relevance Delivery CHT and NPS and oversee the execution of improvement plans.
• Champion global products tools and processes at the market level to ensure adoption and consistency.
• Lead the intake and prioritization of operational and technical requests from Customer Success Commercial Retail Analytics and Product teams.
• Align local practices with global standards resolving inconsistencies and eliminating legacy approaches.
• Facilitate and lead monthly cross-functional reviews focused on Quality Growth Initiatives and AIMs.
• Ensure operational targets and growth objectives are met while managing expenses in accordance with budgetary guidelines.
• Maintain strong partnerships with internal stakeholders to enhance collaboration and drive client-centric outcomes.
• Organize and lead T2T meetings at the market level and support client-facing engagements alongside local leadership as the operational counterpart.

Qualifications & Competencies

• Extensive experience in market research with a focus on Operations. Ideally should have 5 years of experience.
• Proven leadership capabilities with a track record of driving cross-functional initiatives.
• Commercial acumen with the ability to navigate and influence high-level client interactions; commercial background is a strong plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder engagement skills.
• Strong team leadership and development expertise.
• Solid financial acumen and understanding of operational budgets.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :

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Employment Type

Full-time