Merchant Support Specialist – UAE Luxury Retail (Hybrid)

Planet payment; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leader in international tax services seeks Merchant Service Representatives in Dubai to deliver professional tourist and merchant support. This role involves assisting shoppers, training retailer staff, and ensuring compliance with company standards. The ideal candidate is a native Arabic speaker with excellent customer service skills and experience in luxury retail. The position offers a hybrid work model with three days in the office, providing an exciting opportunity to thrive in a fast-growing global company.

Qualifications

• Dynamic individual who enjoys luxury retail.
• Previous Customer Services experience is essential.
• Computer literate and able to prioritize tasks.

Responsibilities

• Provide comprehensive support to merchants and shoppers.
• Ensure retailers have necessary service materials.
• Conduct training sessions for sales teams.
• Assist in onboarding new merchants.
• Liaise with local stakeholders for compliance.

Skills

Native Arabic Speaker

Excellent Customer Service

Relationship Management

Strong Organizational Skills

Strong Numeric Skills

Good Communication Skills

Attention to Detail

Team Collaboration

Self-management Qualities

Education

Third level qualification or relevant experience

Job description

A leader in international tax services seeks Merchant Service Representatives in Dubai to deliver professional tourist and merchant support. This role involves assisting shoppers, training retailer staff, and ensuring compliance with company standards. The ideal candidate is a native Arabic speaker with excellent customer service skills and experience in luxury retail. The position offers a hybrid work model with three days in the office, providing an exciting opportunity to thrive in a fast-growing global company.