Merchant Onboarding Specialist

beBeeOperations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A tech firm in Dubai is looking for an Onboarding Operations Analyst who will ensure smooth onboarding processes for merchants. Responsibilities include monitoring case queues, collaborating with cross-functional teams, and reviewing merchant portfolios. The ideal candidate will have a minimum of 1 year experience in Know-Your-Business processes, fluency in English, and excellent analytical skills. The role offers the opportunity to thrive in a fast-paced environment with a focus on compliance.

Qualifications

• Minimum 1 year of experience with Know-Your-Business (KYB) and/or business underwriting processes.
• Exceptional verbal and written communication skills.
• Familiarity with external compliance-related rules and regulations.

Responsibilities

• Monitor and manage case queues to ensure timely resolution.
• Work closely with cross-functional teams to resolve complex cases.
• Conduct periodic KYB refreshers to maintain accurate merchant information.
• Review and analyze merchant portfolios to identify areas for improvement.

Skills

English fluency

Analytical skills

Ability to thrive in a fast-paced environment

Job description

Role Overview

As an Onboarding Operations Analyst, you will play a pivotal role in ensuring seamless onboarding processes for merchants. Your responsibilities will include monitoring case queues, working cases, and compliance operations. You will also be responsible for reviewing existing merchants' portfolios and conducting periodic Know-Your-Business (KYB) refreshers.

Requirements and Qualifications

• Minimum 1 year of experience with performing Know-Your-Business (KYB) and/or business underwriting processes.
• Fluency in English with exceptional verbal and written communication skills.
• Excellent analytical skills.
• Familiarity with external compliance-related rules and regulations.
• Ability to thrive in a fast-paced environment.

Key Responsibilities

• Monitor and manage case queues to ensure timely resolution.
• Work closely with cross-functional teams to resolve complex cases.
• Conduct periodic KYB refreshers to maintain accurate merchant information.
• Review and analyze merchant portfolios to identify areas for improvement.