Merchandiser Team Leader

Mezzan Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking a Merchandiser Team Leader responsible for supervising and guiding a team of merchandisers. This role ensures effective product display, stock availability, and compliance with merchandising standards. Ideal candidates must have at least 2-4 years of experience in FMCG or retail, with a minimum of 1 year in a supervisory role. Strong leadership and communication skills are essential.

Qualifications

• 2-4 years of merchandising experience in FMCG or retail.
• Minimum 1 year in a supervisory/team leader role.
• Knowledge of retail merchandising standards.

Responsibilities

• Supervises, guides, and mentors a team of merchandisers.
• Conducts regular field visits to audit display quality.
• Prepares reports on merchandising performance and KPIs.

Skills

Strong leadership and team management capabilities

Good communication and interpersonal skills

Time management and route planning skills

Basic reporting and MS Office proficiency

Education

High school diploma or bachelor's degree preferred

Job description

This role is responsible for supervising and guiding a team of merchandisers to ensure effective product display, stock availability, planogram compliance, and visibility across assigned outlets. The Merchandiser Team Leader ensures merchandising standards are executed to drive sales performance, maintain brand presence, and support business goals.

Tactical

• Leads and manages daily merchandising operations across assigned stores.
• Ensures execution of promotions, planograms, and product visibility standards.
• Coordinates with Sales and Key Account teams for priority tasks and alignment.

Operational (Core)

• Supervises merchandisers' routing, attendance, and daily outlet coverage.
• Conducts regular field visits to audit display quality and provide coaching.
• Ensures products are well-stocked, correctly priced, and properly labeled.
• Implements FIFO and ensures expiry management across all outlets.
• Monitors stock levels and reports shortages, damages, and non-moving items.
• Oversees the placement and upkeep of POSM and promotional materials.

Operational (General)

• Prepares daily/weekly reports on merchandising performance and KPIs.
• Highlights competitor activities and market insights to the Sales team.
• Ensures team compliance with company policies, grooming standards, and work discipline.
• Supports in training new merchandisers on standards and operational guidelines.

People Management

• Supervises, guides, and mentors a team of merchandisers to ensure high-quality execution.
• Conducts regular field coaching sessions to improve team skills, productivity, and compliance.
• Plans daily schedules, routes, and outlet assignments for merchandisers.
• Monitors attendance, discipline, grooming standards, and overall team behavior.
• Provides constructive feedback and participates in performance evaluations.
• Identifies training needs and supports development of new or underperforming staff.
• Fosters a positive teamwork culture and ensures smooth communication within the team.
• Ensures merchandisers adhere to company policies, procedures, and operational standards.

Skills

Education and Certification: High school diploma or bachelor's degree preferred.

Minimum Experience & Skills

• 2-4 years of merchandising experience in FMCG or retail.
• Minimum 1 year in a supervisory/team leader role.
• Strong leadership and team management capabilities.
• Good communication and interpersonal skills.
• Knowledge of retail merchandising standards.
• Time management and route planning skills.
• Basic reporting and MS Office proficiency.
• Ability to work in a fast-paced retail environment.