Manager - Technology

Publicis Groupe Holdings B.V; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marketing agency is looking for an Operations Manager to oversee delivery operations across projects. This role will manage resource allocation, coordinate across teams, and analyze performance data to improve operational efficiency. The ideal candidate will have 4–7 years of experience in operations, a strong understanding of project delivery frameworks, and proficiency in tools like Jira and Confluence. This position is critical for ensuring predictability in delivery and better planning through operational insights.

Qualifications

• 4–7 years' experience in operations, PMO coordination, or resource planning.
• Strong understanding of project delivery frameworks, Agile preferred.
• Excellent analytical, organizational, and communication skills.

Responsibilities

• Manage workforce allocation across projects for efficient delivery.
• Build dashboards and reports for operational KPIs and performance.
• Identify inefficiencies in processes and drive improvements.

Skills

Operations Management

Resource Planning

Analytical Skills

Communication Skills

Tools

Jira

Confluence

Excel

Job description

Company description

Digitas is the region’s first true Marketing Transformation agency, driven by the belief that "Your brand is the experience, and the experience is your brand."\

We use the power of customer data to guide decisions across media, communications, martech, and experience. Our integrated services cover everything from performance marketing and SEO to media ops and market research.

If you’re passionate about reshaping how brands connect, Digitas is where you belong.

Overview

The Operations Manager is responsible for ensuring smooth, predictable, and efficient delivery operations across all projects and accounts. This role oversees resourcing, delivery coordination, and operational reporting, enabling the PMO and delivery teams to plan effectively, allocate capacity, and make data-driven decisions.

Responsibilities

1. Capacity Management
   • Manage workforce allocation across projects, ensuring the right talent is assigned at the right time.
   • Maintain a forward-looking resource forecast aligned with pipeline and demand.
   • Monitor utilization, availability, and upcoming roll-offs to optimize team efficiency.
   • Coordinate with department leads to understand skills, bandwidth, and staffing requirements.
2. Delivery Coordination & Governance
   • Support project setup, onboarding, workflows, and operational readiness.
   • Ensure consistent use of delivery frameworks, processes, and governance standards across teams.
   • Facilitate cross-team coordination to resolve scheduling, dependency, or operational bottlenecks.
   • Maintain delivery calendars, milestone alignment, and operational controls.
3. Operational Reporting & Data Insights
   • Build and maintain dashboards and reports for capacity, utilization, project health, and operational KPIs.
   • Analyze delivery performance data to identify risks, trends, and optimization opportunities.
   • Provide decision support to PMO leadership through clear insights and operational metrics.
   • Ensure data accuracy across systems such as Jira, timesheets, and resource planning tools.
4. Process Optimization & Continuous Improvement
   • Identify inefficiencies in operational processes and drive improvements.
   • Standardize templates, workflows, and tools used across delivery teams.
   • Support audits, compliance checks, and operational quality improvements.
   • Champion operational excellence and promote best practices across the PMO.
5. Stakeholder Collaboration
   • Work closely with Project Managers, Program Managers, Finance, HR, and department leads.
   • Provide visibility of resource constraints, operational risks, and delivery impacts.
   • Partner with PMO leadership to support portfolio planning, intake, and prioritization.

Qualifications

• 4–7 years' experience in operations, PMO coordination, resource planning, or delivery support roles.
• Strong understanding of project delivery frameworks (Agile, SAFe is a plus).
• Proficiency in tools such as Jira, Confluence, Excel/Sheets, or reporting dashboards.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.

What This Role Enables

• Predictable delivery and efficient capacity management
• Better planning through accurate operational insights
• Streamlined coordination across teams and accounts
• Stronger PMO governance and operational maturity