Manager, Loyalty Specialist Sales – Services Business Development

OA- Mastercard; United Arab Emirates; On-site; AED 330,000 - 441,000; Full time

Job summary

A leading financial solutions company in the United Arab Emirates is seeking a dynamic Sales Manager to drive loyalty platforms and solutions sales. The ideal candidate will possess outstanding business development skills and have 7-10 years of experience in sales with a strong technical background. This role focuses on managing relationships with key decision-makers and ensuring successful delivery of loyalty solutions. Fluency in English is essential, and Arabic is an asset. Candidates can expect to navigate a multi-stakeholder environment successfully.

Qualifications

• 7 to 10 years of experience in sales, with a proven track record in selling technology solutions.
• Extensive knowledge and business development experience within the MEA region.
• Fluency in English; Arabic is a plus.

Responsibilities

• Lead the sales efforts for loyalty platforms and solutions to exceed revenue targets.
• Develop and maintain relationships with key decision-makers.
• Articulate technical aspects of loyalty platforms to clients.

Skills

Business development skills

Sales management

Technical understanding

Relationship management

Communication and presentation

Customer satisfaction strategies

Education

Undergraduate degree

MBA or relevant post graduate degree

Tools

CRM systems

Job description

Manager, Loyalty Specialist Sales – Services Business Development

Overview

Mastercard Loyalty Solutions is the world's largest loyalty company, a service division within Mastercard that provides reward programs, offers, and benefits to both financial institutions and merchants. We manage over 600 million accounts on our loyalty systems, serving over 2000 global clients. We offer an end-to-end outsourced service and are at the forefront of next-generation loyalty solutions, including Personalized Card Linked Offers and Pay with Reward Points. Our global team consists of 900 loyalty specialists working across the world, leading the integration of loyalty with payments.

We are seeking a dynamic and experienced Sales Manager to drive the sales of loyalty platforms and solutions, as well as card benefits. This role requires an individual with outstanding business development skills and understanding of technology platforms. The ideal candidate will have a strong background in both sales and technical environments, with the ability to manage complex projects across multiple stakeholders, both internally and externally. You will play a key role in growing our customer base, managing relationships, and ensuring the successful delivery of loyalty and benefits solutions.

Key Responsibilities

• Lead the sales efforts for loyalty platforms, solutions, and card benefits, with a focus on meeting and exceeding revenue targets.
• Develop and maintain strong relationships with key decision-makers across industries, including issuers and merchants, to sell and promote our diverse range of loyalty products.
• Understand and articulate the technical aspects of our loyalty platforms and solutions to clients, guiding them through platform and product implementations and customer journey strategies.
• Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth sales processes and customer satisfaction.
• Act as a trusted advisor to clients, identifying their business needs and providing tailored loyalty and card benefits solutions.
• Simplify technical details for non-technical stakeholders and clearly explain the platform’s value.
• Monitor industry trends and competitor offerings, sharing insights to help refine sales strategies.
• Efficiently manage multiple client accounts, sales opportunities, and projects simultaneously.

Key Qualifications

• Undergraduate degree required; MBA or relevant post graduate degree recommended.
• 7 to 10 years of experience in sales, with a proven track record in selling technology solutions, ideally in loyalty programs, within Financial Services, Digital / Retail / Consumer/ B2B / sectors.
• Extensive knowledge and experience of business development within the MEA region with established network across the region.
• Fluency in English is a must, with excellent communication and presentation skills. Arabic is a plus.
• Strong understanding of loyalty platforms, digital technologies, marketing services, and platform implementation processes.
• Ability to navigate a multi-stakeholder environment, ensuring alignment and managing expectations from both clients and internal teams.
• Background in consulting or technology would be highly beneficial, particularly in understanding customer-facing solutions and financial services. Banking experience is a plus.