Manager IT Governance & Partnership

Commercial Bank International; Sharjah; On-site; AED 150,000 - 200,000; Full time

Job summary

A regional financial institution seeks a candidate to oversee IT governance and compliance while managing risks and performance metrics of IT systems. The role requires strong leadership skills, a degree in IT or Computer Science, and familiarity with industry standards like COBIT and ITIL. Responsibilities include budgeting, developing quality controls, and continuous improvement initiatives to enhance IT efficiency. The ideal candidate will have significant experience in risk management and IT performance reporting.

Benefits

Competitive salary

Health insurance

Professional development opportunities

Qualifications

• Strong understanding of IT performance metrics and frameworks.
• Experience in managing IT risks related to information systems.
• Familiarity with budgeting and financial planning processes.

Responsibilities

• Plan, lead, and manage IT performance metrics.
• Strengthen governance of IT policies and standards.
• Ensure compliance with regulatory requirements and industry standards.
• Manage departmental budgets and monitor financial performance.
• Lead continuous improvement initiatives for IT processes.

Skills

Risk management

IT governance

Compliance management

Budgeting

Performance measurement

Reporting

Team leadership

Continuous improvement

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems

Tools

Power BI

ISO 27001

ITIL

COBIT

Job description

Job Purpose:

To plan, lead and manage the establishment of a framework for the identification of risks, internal controls, and monitoring of the CBI’s IT performance metrics, to ensure compliance with the regulatory requirements whilst continuously striving to improve the CBI’s IT efficiency.

Main Responsibilities and Accountabilities:

Strategic Contribution

• Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Track and observe the execution of the IT Department’s strategy and plans and the realization of IT objectives and goals.
• Strengthening the governance and oversight of IT policies and standards, ensuring alignment with enterprise compliance, regulatory requirements, and industry standards and frameworks (e.g., COBIT, ITIL, ISO 27001, NESA, PCIDSS, SWIFT CSP, ICFR). Assess, design, implement and manage IT Process Control and QA through defining the required IT policies, standard, processes and procedures.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Function as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the bank.

Budgeting and Financial Planning

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

IT Governance Roadmap

• Lead and direct the definition, measurement, and communication of IT performance levels against identified targets and standards, to ensure that the business is aware of IT performance established objectives.
• Oversee the implementation of management recommended governance frameworks that can enhance IT functions, to ensure that internal controls are well developed to identify and mitigate any possible risks.

IT Audit & Compliance Management

• Lead the identification of any potential discrepancy of the applications developed from requirements and standards, ensure compliance to contractual terms by the service providers and support the achievement of defined service parameters, quality standards in accordance with SLAs, to meet business requirements.
• Direct the development and conduct of compliance-related awareness sessions for the employees, to ensure they understand the importance of IT governance and its regulatory implications and ensure operating to the required quality standards.
• Monitor the timely implementation of the management actions recommended in the audit reports and verify the effectiveness of the implementation plan to ensure adherence to strict internal controls.

Risk Assessment

• Establish mechanisms and conduct assessments to identify, assess and mitigate IT risks related to information systems, platforms, IT operation procedures and business processes, in order to develop and recommend corrective action plans for resolution.
• Lead the co-ordination, oversight and closure of all IT-related internal and external audit observations, including NESA, PCIDSS, SWIFT CSP, and ICFR audits, ensuring root cause analysis, sustainable remediation, and preventive controls are implemented

MIS and Reporting Management

• Ensure the generation and provision of regularly scheduled reports based on data extracted and summarized from the bank’s underlying transaction processing systems, in order to facilitate an evaluation of daily business activities and an effective decision making.
• Lead the development, implementation and continuous improvement of IT performance measurement and reporting framework, including KPIs, dashboards, and SLA monitoring to ensure data-driven decision making. Prepare dashboards in Power BI for management review and meetings.

Software User Accountability

• Review and approve software-related change requests, enhancement and projects, and identify its impact on other domains, to ensure integrations are maintained and best practices are followed.
• Oversee the development of tests scenarios and participate in system testing before going live in production, to ensure proper implementation of changes and enhancements related to prospective domain.
• Manage the development of end-user programs and training for the software’s functionalities in area of functional expertise to ensure optimum utilization of the software’s capabilities within the business process.

IT Asset, Financial and Partnership Management

• Lead the management of software and technology-related hardware within the organization, including planning, monitoring, and recording software license and/or hardware assets, and lead the provision of an accurate account of technology asset lifecycle costs and risks, to ensure compliance with vendor contracts and adherence to set budgets.
• Oversee the provision of an accurate account of technology asset lifecycle costs and risks, to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

Ensure that all unit reports are prepared timely and accurately and meet CBI requirements, policies, and quality standards.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Professional / Technical Qualifications / Diplomas:

• Required

ITIL Advanced Certification

COBIT 2019 Foundation / Practitioner, relevant Governance certification

ISO 20000 / ISO 27001 Lead Implementer or Auditor

Desired:

CISA (Certified Information Systems Auditor) / CRISC (