Manager Central Operations

National Bank of Fujairah; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Fujairah is seeking a strong leader to manage and lead a team of Processors and Authorisers. This role focuses on ensuring operational efficiency and compliance with regulations, while enhancing customer service standards. The ideal candidate will have 7-10 years of banking experience, including team management, and a Bachelor's degree in a business-related field. Skills in communication, problem-solving, and a solid understanding of AML practices in the UAE are essential.

Qualifications

• 7 to 10 years of banking experience, with 3 to 5 years in managing people.

Responsibilities

• Manage a team of operational staff to ensure service standards are met.
• Ensure compliance with Bank quality and customer service standards.
• Support Emiratisation by recommending positions for local talent.

Skills

Excellent communication skills

Attention to Detail and Quality Standards

Interpersonal Skills

Ability to manage a diverse team

Problem Solving and Effective Decision Making

Excellent computer skills

Understanding of AML regulations

Good English language aptitude

Education

Bachelor's degree in a business related field

Job description

To manage and lead a team of Processors and Authorisers to ensure efficient functioning of the assigned unit(s) as per laid down Bank procedures and service standards and in compliance with regulatory, AML and Bank requirements. One sentence describing the overall objective of the job and, essentially, why the job exists.

Key Accountabilities

To manage a team of operational staff within a specific discipline ensuring that service standards, legal and regulatory requirements are met at all times.

To effectively manage the utilisation of the resources within the team including work flow planning and manpower resource planning to ensure adequate resourcing at all times.

To ensure that the Bank’s standards in relation to quality and customer service are adhered to at all times and that exceptions are escalated immediately and that the learning and improved and causes rectified within timescales agreed by senior management.

Provide support to the Bank’s objective of increasing Emiratisation levels by identifying and recommending positions that can be emiratised within areas under control and then providing required support to the new employees.

To carry out work across all transactional types in the range of AED 4M – AED 100M

Other Accountabilities

• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Head of Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations.
• Perform business continuity recovery team activities
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department.

Job Context

To keep up to date with industry and regulatory changes effecting the respective unit and to make appropriate plans to comply with such including any necessary training or development for the team

Education

A minimum degree (Bachelors) in a business related field or equivalent

Experience and Skills

Work Experience 7 to 10 years of banking experience of which 3 to 5 years in managing people.

Specialist Skills/Competencies Required for the Role

• Excellent communication skills (both written and verbal)
• Attention to Detail and Quality Standards
• Interpersonal Skills
• Ability to manage a diverse team
• Problem Solving and Effective Decision Making
• Excellent computer skills
• An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
• Good English language aptitude

Core and Regulatory Banking Systems-Service Delivery- Expert

Customer Service- Service Delivery-Advanced

Data Management-Service Delivery-Proficient

Policies and Procedures-Service Delivery-Expert

Process Re-engineering-Service Delivery-Proficient

Product Knowledge and Documentation- Service Delivery- Advanced

Transaction Processing and Control- Service Delivery- Expert

Change and Innovation - Proficient

Evaluating and Solving Challenges - Proficient

Results Orientation - Proficient

Working and collaborating with others - Proficient