Manager CE & Digitalization

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A telecommunications service provider in the United Arab Emirates is seeking a Manager CE & Digitalization. The role involves enhancing customer experiences, collaborating with teams to drive customer engagement, and meeting NPS targets. The ideal candidate has a Bachelor's degree, at least 7 years of experience in Training Management, and excellent communication abilities. The company offers a dynamic work environment focused on customer satisfaction and innovative practices.

Qualifications

• Minimum 7 years of experience in Training Management, including 2 years as Sales Training Manager.
• Excellent understanding of Telecommunications is preferred.

Responsibilities

• Track customer experiences across channels and touchpoints.
• Collaborate with marketing and sales to enhance services.
• Align customer strategies with marketing initiatives.
• Identify customer needs to maintain positive experiences.
• Analyze customer feedback and prepare reports.
• Achieve Enterprise NPS & BHI targets.
• Create brand awareness within the MELE segment.
• Coach and guide cross-functional team members.
• Resolve issues to meet overall customer objectives.

Skills

Fluent English

Strong technical knowledge of products and services

Strong knowledge of sales processes

Excellent communication skills

Strong planning and organizing skills

Strong team player

Attention to details

Strong coaching and mentoring skills

Education

Bachelor Degree in telecom engineering, business, or marketing

Master’s Degree preferred

Job description

Manager CE & Digitalization - LE, Government & Key Accounts Segment ( UAE National )

United Arab Emirates

• Job Identification 12403
• Job Category Commercial
• Posting Date 01/19/2026, 04:48 AM
• Business Unit du

Job Description

Key Accountabilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Deliver Enterprise NPS & BHI targets through focusing on building customer relationships and engagement with du.
• Responsible for creating awareness of ‘du’ within the MELE segment by increasing ‘TOMA’ & ‘Consideration’.
• Coach, motivate, develop, guide and drive cross‑functional team members and relevant SPOCs toward target achievement and improvements.
• Positively resolve issues among the cross‑functional team members to focus on meeting overall objectives for the customer.
• The job purpose is to support the implementation of an effective risk management, compliance and internal control framework within the function(s) supported to ensure risks, regulatory requirements and controls are being managed appropriately in a proactive, risk‑based and disciplined manner.

Qualifications

• Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master’s Degree preferred)

Experience

• Minimum 7 years of experience in a Training Management post (out of which at least 2 years as Sales Training Manager).
• Excellent understanding of Telecommunications is preferred.

Skills

• Fluent English both spoken and written.
• Strong technical knowledge of the organization's products, services.
• Strong knowledge of sales processes and techniques.
• Excellent communication and interpersonal skills.
• Ability to communicate at all levels.
• Strong planning and organizing skills.
• Strong facilitator and presenter.
• Strong team player and able to work on own initiative.
• Strong organizational and administration skills and attention to details.
• Strong coaching and mentoring skills.
• Excellent personal effectiveness and flexibility to handle multi tasks proactively.