Managed Services - Sales & Solutions Analyst - Business Outcomes

PricewaterhouseCoopers; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

A global consulting firm in Dubai is seeking a Senior Associate for their Managed Services division. This role is crucial in supporting the go-to-market strategy and involves client engagement, proposal development, and solution design. The ideal candidate should possess a Bachelor's degree in a related field, have 4-6 years of relevant experience, and be proficient in English and Arabic. The position involves collaborating with teams to streamline operations and optimize service delivery, along with conducting market research and managing bids.

Qualifications

• Proficient in written and spoken English and Arabic.
• 4-6 years of experience in an international managed services or Big 4 firm.
• Strong ability to manage multiple priorities under tight deadlines.

Responsibilities

• Assist in shaping managed services solutions to client requirements.
• Develop functional and technical solution components.
• Contribute to bid strategy and develop solution content for proposals.
• Participate in client discovery sessions.
• Conduct market research and competitor benchmarking.
• Liaise with delivery teams to validate feasibility of proposed solutions.

Skills

Analytical and problem-solving skills

PowerPoint proficiency

Excel skills

Excellent communication skills

Project management

Client engagement

Market research

Experience in managed services

Education

Bachelor’s degree in Business Engineering, Technology or related field

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high‑quality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world‑class capabilities and quality in assurance, tax and advisory services.

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care where we respect each other and our differences. It is one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table.

As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm‑wide events.

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

Job Details

Job Summary

The Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go‑to‑market strategy pre‑sales and design of client‑centric managed services solutions in our Business Outcomes pillar (Finance, Procurement, HR). The role bridges pre‑sales activities, solution design, proposal development and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions.

Roles and Responsibilities

Solution Design & Development

• Assist in shaping and tailoring managed services solutions that address client requirements
• Develop functional and technical solution components including workflow process automations, SLAs, governance structures and org models
• Support development of pricing models aligned to profitability targets and delivery capabilities

Proposal and Bid Management

• Contribute to bid strategy and develop solution content for proposals (e.g., value proposition, approach, staffing models, SLAs)
• Coordinate with internal teams to ensure alignment with delivery risk and pricing stakeholders

Sales Enablement & Client Engagement

• Participate in client discovery sessions to gather requirements and present solutions
• Develop marketing collateral and thought leadership to support sales discussions
• Build reusable solution components and contribute to the MS solution knowledge base

Market & Competitive Intelligence

• Conduct market research and competitor benchmarking to inform solution differentiation
• Maintain knowledge of industry trends, emerging technologies and best practices in managed services

Operational & Delivery Alignment

• Liaise with delivery teams to validate feasibility, cost and resource implications of proposed solutions
• Assist in the transition from sales to delivery including hand‑over documentation and stakeholder alignment

Expected Skills

• Strong analytical and problem‑solving skills; ability to assess and structure complex solutions
• Excellent PowerPoint skills with ability to storyboard and develop executive‑ready slides
• Excellent Excel skills and ability to independently model complex solutions
• Effective communicator with strong writing and presentation skills
• Ability to manage multiple priorities under tight deadlines and in a fast‑paced environment
• Experience in managed services, shared services or global business process outsourcing
• Experience developing proposals for corporate services solutions (Finance, Procurement, HR)
• Understanding of managed services solutions & pricing structures a plus (FTE‑based, output‑based, consumption‑based)

Expected Competencies

• Can‑do attitude and willingness to learn and develop
• Ability to be agile and thrive in a high‑pressure environment

Required Language Skills

• Proficient in written and spoken English and Arabic

Minimum Education and Specific Qualification

• Bachelor’s degree in Business Engineering, Technology or related field

Years of Experience

46 years of experience in an international managed services, shared services or global business outsourcing organization or Big 4 firm.

Education

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications

None specified.

Required Skills

None specified separately.

Optional Skills

Accepting Feedback; Active Listening; Analytical Thinking; Business Process Outsourcing; Claims Performance Management; Communication; Complaint Management; Compliance Auditing; Compliance Review; Contract Review; Corrective Actions; Creativity; Customer Data Management (CDM); Customer Due Diligence; Customer Handling; Data Entry; Data Quality; Data Quality Assessment; Delivery Excellence; Embracing Change; Emotional Regulation; Empathy; Inclusion; Intellectual Curiosity; 20 more.

Desired Languages

None specified.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

Yes

Government Clearance Required

Yes

Job Posting End Date

Required Experience

IC