Malayali Ticketing Executive

ARABELLA; Umm Al Quwain; On-site; AED 120,000 - 200,000; Full time

Job summary

A travel services company in Umm al-Quwain is seeking a Malayali Ticketing Executive with UAE experience. In this role, you'll manage flight bookings and provide excellent customer service while using GDS systems like Amadeus or Galileo. Responsibilities include handling changes and cancellations, assisting customers with travel queries, and ensuring compliance with airline rules and company policies. This is a great opportunity to be part of a team dedicated to hassle-free travel arrangements.

Qualifications

• UAE experience in ticketing and travel support.
• Ability to manage cancellations and changes effectively.
• Excellent communication and customer service skills.

Responsibilities

• Book and issue flight tickets using GDS systems.
• Handle changes, cancellations, and refunds.
• Assist customers with travel queries and itinerary planning.
• Ensure bookings follow airline rules and company policies.
• Maintain records and follow up with customers as needed.

Skills

Knowledge of airline booking systems (like Amadeus or Galileo)

Customer service skills

Experience in handling flight bookings

Job description

Job Description

We are looking for a Malayali Ticketing Executive with UAE experience to handle flight bookings, issue tickets, and support customers with their travel plans. The ideal candidate should know how to use airline booking systems (like Amadeus or Galileo), manage cancellations or changes, and provide excellent customer service. You’ll work closely with our team to ensure smooth and hassle‑free travel arrangements for our clients.

Key Responsibilities

• Book and issue flight tickets using GDS systems
• Handle changes, cancellations, and refunds
• Assist customers with travel queries and itinerary planning
• Ensure bookings follow airline rules and company policies
• Maintain records and follow up with customers as needed