Luxury Telecommunication Concierge – Senior Guest Services

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Senior Guest Services Assistant for their Telecommunication Team. This role involves managing guest requests, ensuring professional communication, and participating in daily briefings. The ideal candidate should have up to 2 years of experience with international hospitality and the ability to work in a multi-cultural environment. Attractive benefits include a tax-free salary, extensive leave, and health care packages. If you're looking for a career with a prestigious brand, this could be the perfect opportunity.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent health care package

Qualifications

• Up to 2 years of experience in an international hospitality company.
• Experience working with a multi-cultural team.
• Understanding of cultural differences.

Responsibilities

• Answer all calls promptly and professionally.
• Handle incoming and outgoing messages for guests.
• Manage emergencies and guest satisfaction issues.
• Participate in daily briefings and manage guest requests.
• Ensure wake-up calls are accurate and timely.
• Update information boards and guest lists regularly.

Skills

Customer service skills

Microsoft Office proficiency

Cultural awareness

Communication skills

Job description

A luxury hospitality brand is seeking a Senior Guest Services Assistant for their Telecommunication Team. This role involves managing guest requests, ensuring professional communication, and participating in daily briefings. The ideal candidate should have up to 2 years of experience with international hospitality and the ability to work in a multi-cultural environment. Attractive benefits include a tax-free salary, extensive leave, and health care packages. If you're looking for a career with a prestigious brand, this could be the perfect opportunity.