Luxury Spa Concierge & Guest Experience Lead

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Guest Service Agent to provide exceptional guest experiences from check-in to farewell. Candidates must possess a hospitality diploma and experience in a luxury hotel role. The position requires familiarity with hotel systems and a strong command of English. This role emphasizes guest satisfaction, effective communication, and adherence to service standards, making it essential for building lasting guest relationships.

Qualifications

• Minimum a hospitality diploma/degree required.
• Experience in a similar luxury hotel role necessary.
• Good command of written and spoken English.

Responsibilities

• Greet guests on arrival and conduct check-in.
• Ascertain guest satisfaction and manage billing procedures.
• Maintain guest history files and ensure service excellence.
• Liaise with housekeeping for room servicing.
• Maintain a high standard of personal appearance.

Skills

MS Office

POS systems

PMS platforms

CRM platforms

Customer service

Education

Hospitality diploma/degree

Job description

A leading hotel group in the United Arab Emirates is seeking a Guest Service Agent to provide exceptional guest experiences from check-in to farewell. Candidates must possess a hospitality diploma and experience in a luxury hotel role. The position requires familiarity with hotel systems and a strong command of English. This role emphasizes guest satisfaction, effective communication, and adherence to service standards, making it essential for building lasting guest relationships.