Luxury Rooms Division — Operational Support Specialist

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking an Operational Support Executive for their Rooms Division. This role involves coordinating guest services, ensuring seamless arrivals and departures, and effective communication across departments. Candidates should have a degree in hospitality management with at least an internship in hotel operations. Fluency in English and Arabic is preferred, along with strong interpersonal skills and the ability to work flexibly. Join this award-winning team and enjoy a career in luxury hospitality.

Benefits

Learning & Development programs

MOstay program for complimentary nights

Health benefits and wellness programs

Retirement plans

Qualifications

• Prior exposure or internship experience in hotel operations or guest services.
• Fluency in English and Arabic is preferred, additional languages as an advantage.
• Ability to work flexible hours in line with operational requirements.

Responsibilities

• Engage with guests to ensure service excellence.
• Coordinate guest arrivals, check-ins, and check-outs.
• Assist in managing luggage and transport arrangements.

Skills

Interpersonal skills

Communication skills

Flexibility

Attention to detail

Team-oriented mindset

Education

Diploma or bachelor's degree in hospitality management, Tourism, Business Administration

Job description

A luxury hotel group in Abu Dhabi is seeking an Operational Support Executive for their Rooms Division. This role involves coordinating guest services, ensuring seamless arrivals and departures, and effective communication across departments. Candidates should have a degree in hospitality management with at least an internship in hotel operations. Fluency in English and Arabic is preferred, along with strong interpersonal skills and the ability to work flexibly. Join this award-winning team and enjoy a career in luxury hospitality.