Luxury Residences Concierge — Elevate Guest Experiences

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is looking for an experienced Residences Concierge. The role involves ensuring exceptional experiences for residents, managing requests, and interacting professionally with guests. Candidates should possess a hospitality diploma and experience in luxury hotels or branded residences. Proficiency in English is essential, with additional languages like Arabic and Russian being an asset. Technical skills in MS Office and hotel management systems are also required. The position emphasizes a commitment to high service standards and guest privacy.

Qualifications

• Required qualifications and experience in a similar role at luxury hotels or branded residences.
• Experience must demonstrate proven results.
• Knowledge of safety, security, and emergency procedures required.

Responsibilities

• Interact courteously and proactively with residents and hosts.
• Ensure exceptional experiences from pre-move-in to move-out.
• Welcome residents with a friendly greeting and assist with requests.

Skills

Fluent in English

Hospitality diploma/degree

Technical skills in MS Office

Proficiency in Arabic

Proficiency in Russian

Education

Hospitality diploma/degree

Tools

PMS

Residential Portal

Advanced MS Office

Job description

A luxury hotel brand in Dubai is looking for an experienced Residences Concierge. The role involves ensuring exceptional experiences for residents, managing requests, and interacting professionally with guests. Candidates should possess a hospitality diploma and experience in luxury hotels or branded residences. Proficiency in English is essential, with additional languages like Arabic and Russian being an asset. Technical skills in MS Office and hotel management systems are also required. The position emphasizes a commitment to high service standards and guest privacy.