Luxury Hotel Telephone Operator Guest Experience Lead

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Dubai is seeking a Telephone Operator to be the first voice guests hear. This vital role includes answering calls, processing requests, and coordinating between departments while delivering exceptional guest service. Candidates should have prior experience in a similar role, outstanding communication skills in English, and the ability to multitask under pressure. A warm and professional demeanor is essential. Flexibility in scheduling is required, including weekends and holidays.

Qualifications

• Previous experience in a luxury hotel environment is preferred.
• Arabic or other languages are a plus.
• High attention to detail and accuracy in handling messages.

Responsibilities

• Answer all incoming calls with a warm, engaging tone.
• Process guest requests, messages, and complaints efficiently.
• Support communication between departments.

Skills

Excellent communication skills in English

Guest service and telephone etiquette

Ability to multitask and stay calm under pressure

Tools

Hotel telephone systems (e.g., Avaya, Mitel)

Property management systems (e.g., Opera)

Job description

A leading luxury hotel brand in Dubai is seeking a Telephone Operator to be the first voice guests hear. This vital role includes answering calls, processing requests, and coordinating between departments while delivering exceptional guest service. Candidates should have prior experience in a similar role, outstanding communication skills in English, and the ability to multitask under pressure. A warm and professional demeanor is essential. Flexibility in scheduling is required, including weekends and holidays.