Luxury Front Office Agent - Guest Experience & Check-In

Atlantis Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality leader in Dubai is seeking a Front Office Agent to deliver exceptional customer service and manage efficient check-ins and check-outs. Candidates should have a bachelor’s degree in Hospitality Management and a minimum of 2 years of relevant experience. The role involves assisting guests with personalized service and handling all cashiering transactions. Fluency in multiple languages, including Russian or Arabic, is preferred. This position offers a competitive, tax-free salary along with numerous benefits, making it ideal for those looking to grow their careers in luxury hospitality.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Qualifications

• Minimum of 2 years experience in Front Office or as a Receptionist.
• Ability to converse in Russian, Arabic, Chinese, French, or German is advantageous.
• Must demonstrate a true passion for service delivery.

Responsibilities

• Provide efficient solutions and services to all guests.
• Ensure all check-ins and check-outs run smoothly.
• Process cashiering transactions promptly and correctly.

Skills

Customer service excellence

Attention to detail

Communication skills

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel reservations system (Opera or similar)

Job description

A luxury hospitality leader in Dubai is seeking a Front Office Agent to deliver exceptional customer service and manage efficient check-ins and check-outs. Candidates should have a bachelor’s degree in Hospitality Management and a minimum of 2 years of relevant experience. The role involves assisting guests with personalized service and handling all cashiering transactions. Fluency in multiple languages, including Russian or Arabic, is preferred. This position offers a competitive, tax-free salary along with numerous benefits, making it ideal for those looking to grow their careers in luxury hospitality.