Luxury Concierge & Guest Experience Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is seeking a skilled Coordinator/Concierge to manage guest interactions and events. The ideal candidate will have a Bachelor's degree in Hospitality Management and a minimum of 3 years of experience in a similar role. Responsibilities include overseeing guest check-ins, coordinating events, and ensuring exceptional service is delivered at all times. The position promises competitive salary and comprehensive benefits in a dynamic working environment.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum of 3 years of experience in a similar role within the hospitality industry.
• Proven ability to manage multiple tasks and adapt to changing priorities efficiently.
• Commitment to providing exceptional guest services and promoting the Wynn brand's values.

Responsibilities

• Manage guest check-ins and check-outs, handle reservations, and address guest inquiries and complaints.
• Coordinate tenant engagement initiatives and manage event budgets.
• Provide personalized guest services including transportation arrangements and restaurant reservations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service skills

Education

Bachelor’s degree in Hospitality Management, Business Administration, Event Planning or related field

Job description

A luxury resort in the UAE is seeking a skilled Coordinator/Concierge to manage guest interactions and events. The ideal candidate will have a Bachelor's degree in Hospitality Management and a minimum of 3 years of experience in a similar role. Responsibilities include overseeing guest check-ins, coordinating events, and ensuring exceptional service is delivered at all times. The position promises competitive salary and comprehensive benefits in a dynamic working environment.