Logistics Supervisor

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce leader is hiring a Logistics Supervisor in Dubai to oversee operational compliance and manage Third-party logistics partners. Ideal candidates possess a Bachelor's degree in Operations Engineering or Logistics, with 1-3 years of experience in logistics environments. Strong project management and communication skills are essential. This role involves analyzing performance metrics, optimizing delivery networks, and contributing to process improvements within a fast-paced environment.

Qualifications

• 1-3 years of work experience in a similar role.
• Experience in fast-paced logistics or production environment.
• Strong ability to build working relationships with stakeholders.

Responsibilities

• Monitor performance and capacity of Third-party logistics partners.
• Analyze customer experience and delivery performance.
• Develop and maintain KPIs and SLAs with 3PL.

Skills

Advanced data analysis skills

Excellent project management skills

Strong communication skills

Experience in logistics

Education

Bachelors degree in Operations Engineering or Logistics

Tools

Excel

MS Access

MS Office suite

Job description

Amazon strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world‑class e‑commerce platform. Amazon's evolution from Web site to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come here to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world‑class customer experience every time. We are looking for high‑potential, flexible, innovative, and forward‑thinking professionals to join our team. Are you ready to drive high‑visibility, strategic, revenue‑generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives.

Role Overview

Join the Global Specialty fulfillment team as a Logistics Supervisor in our Special Handling network (AMXL). As a Logistics Supervisor you will be responsible for a site/s from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details, and foresee data implications.

Key Responsibilities

• Responsible for monitoring and managing performance and capacity of Third‑party logistics partners (3PL) under the roof and under the road.
• Monitor and analyze customer experience and delivery performance.
• Maintain and develop KPIs and SLAs with 3PL.
• Optimizing the 3PL's first and middle delivery network and improving speed to our customers through various initiatives.
• Contribute major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
• Own deployment of Continuous Improvement of network standards in collaboration with MENA Process Owners, MENA ACES, and local Process Managers.
• Audit the sites for various operational conformance restrictions and norms.
• Conduct audits on the basis of SOPs, analyze data and propose process improvement initiatives.

Qualifications

• Bachelors degree in Operations Engineering or Logistics.
• 1‑3 years of work experience.
• Previous experience in a similar process development role ideally in a fast‑paced industrial logistics or production/manufacturing environment.
• In‑depth experience of distribution and fulfillment processes.
• Excellent project management skills.
• Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross‑functional organization.
• Advanced data analysis skills and an expert in using supporting tools such as Excel and MS Access.
• Supply chain knowledge through work experience or coursework.
• Good hands‑on experience with the MS Office suite.
• UAE national with family book.

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