Logistics Manager (Field-Based - Delivery Operations)

M I R A CONSTRUCTION L.L.C; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking a Logistics Manager to oversee delivery operations. The ideal candidate will have hands-on experience as a bike delivery rider and possess strong leadership and communication skills. Responsibilities include managing rider recruitment, training, and performance, as well as troubleshooting operational challenges. This role offers competitive compensation and benefits, ensuring a dynamic work environment.

Benefits

Competitive compensation package

KPI bonus for successful orders

Comprehensive medical insurance

Collaborative work environment

Qualifications

• Previous hands-on experience as a bike delivery rider is mandatory.
• Understanding of routes and delivery challenges is essential.
• Must have a network of ready riders for onboarding.

Responsibilities

• Manage the recruitment and training of bike riders.
• Monitor rider efficiency and customer feedback.
• Troubleshoot delivery operations and maintain records.

Skills

Hands-on experience as a bike delivery rider

Strong communication skills

Problem-solving skills

Ability to work under pressure

Organizational skills

Job description

Location: Dubai, UAE

Employment Type: Full-time

About The Role

We are looking for a highly specialized Logistics Manager who comes directly from the delivery field. This role is not for corporate rider supervisors or office-based managers. We need someone who has personally worked as a bike delivery rider, understands the challenges of the job, and has outgrown the role into team leadership.

You will manage the full delivery operations cycle, including recruiting riders, training, monitoring performance, transmitting orders, implementing fines, and solving on-ground issues as they arise.

Key Responsibilities

• Recruit and maintain a personal pool of bike riders working on a pay-per-order model
• Train new riders on company SOPs, routes, delivery standards, and customer communication
• Monitor rider efficiency, punctuality, and customer feedback
• Enforce discipline, issue fines when required, and maintain accurate records
• Assign and transmit incoming orders accurately and on time
• Troubleshoot operational issues on the ground — delays, rider problems, customer complaints, or route challenges
• Ensure successful and smooth delivery operations daily
• Keep performance data, daily order logs, and KPI tracking

Requirements

• Must have previous hands-on experience as a bike delivery rider (no exceptions)
• Must have on-ground understanding of routes, real delivery challenges, and rider behaviour
• Must have an existing network/pool of riders ready to onboard on a pay-per-order basis
• Proven experience supervising or leading delivery riders is a strong advantage
• Strong communication and problem-solving skills
• Ability to work under pressure and manage peak-hour operations
• Must be highly organized, reliable, and field-driven (not a desk-only role)

Benefits

• Competitive compensation package
• KPI bonus for every successful order completed by your riders
• Potential for further earnings based on team performance
• Official UAE employment and comprehensive medical insurance
• Opportunity to work on high-impact projects in a collaborative, professional environment