Lobby Hostess

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel company in Dubai is seeking a Lobby Hostess responsible for creating memorable guest interactions. The role involves welcoming guests, managing lobby traffic, and promoting amenities. Candidates should have at least 1-2 years in a similar role in a five-star hotel, strong customer service skills, and effective communication abilities. This position offers a unique opportunity to enhance the guest experience in a captivating setting.

Qualifications

• 1-2 years in a similar position in a five-star hotel.
• Strong orientation towards customer service.
• Ability to manage traffic flow and queues.

Responsibilities

• Welcome and engage with guests in the lobby.
• Monitor guest queues to minimize wait times.
• Support the up-selling program and promotions.

Skills

Customer service orientation

Attention to detail

Effective communication

Interpersonal skills

Education

High School Graduate

Tools

Point of Sale (POS) terminals

Job description

Lobby Hostess

(18259)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Duties and Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports the up‑selling program and promotion happening.

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1‑2 years in similar position in a five‑star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Interpersonal skills

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.