Learning & Talent Training Lead - Sales & Retail (Emiratisation)

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global airline company based in Dubai seeks a Learning & Talent Training Lead to drive people strategies and enhance employee development. In this pivotal role, you will lead the design and delivery of learning solutions aligned with business needs. The ideal candidate will have a Bachelor’s Degree, over 8 years of experience in HR and training, and a strong background in sales and retail. Join us for an attractive tax-free salary, excellent benefits, and the chance to thrive in a diverse environment.

Benefits

Attractive tax-free salary

Generous travel benefits

Healthcare package

Life insurance

Qualifications

• 8+ years of progressive experience in Human Resources or Training.
• Experience in the Sales/Retail field is necessary.
• Expert in learning solution design and delivery.

Responsibilities

• Develop and deliver learning solutions aligned to business needs.
• Ensure compliance with Learning Experience Standards.
• Drive performance and skills development within the team.
• Promote evolution of digital literacy within teams.

Skills

Human Resources

Training

Sales/Retail

Relationship Building

Digital Literacy

Education

Bachelor’s Degree or Honours

Master’s level qualification

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation and excellence.

Learning & Talent Training Lead – Sales and Retail (Emiratisation)

Join us as a Learning & Talent Training Lead – Sales and Retail (Emiratisation), and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in sales and retail skill development will contribute to building a world‑class employee experience, while advancing your own career on a global stage.

As the Learning & Talent Training Lead – Sales and Retail (Emiratisation), you will provide strategic support to the business in the design, development, and delivery of business-critical learning solutions, aligned to Group values and the employee experience.

In this role, you will:

• Lead the development and delivery of learning solutions critical to business needs and strategic priorities in Operational Training, Sales, and Retail.
• Ensure compliance with the expectations of the Strategic Business Partners, Learning Experience Standards, and, where applicable, Regulatory Compliance and Audit.
• Drive performance within the team, ensuring skills and capabilities continually develop to provide a cutting-edge service to the business.
• Map capabilities and coordinate resources to ensure the right people are matched to the right project.
• Promote continual development and evolve digital literacy within the teams.
• Drive a dynamic, results-focused culture that leverages performance data, in coordination with LT Operations Support and Learning Experience Standards and Analytics.
• Work cross-functionally across the Learning and Talent portfolio to deliver mission-driven solutions to the business.
• Foster a collaborative, high-performance, friendly, and passionate team environment to ensure the development and retention of critical talent within Emirates.

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelor’s Degree or Honours, preferably in a related field
• 8+ years of progressive experience in Human Resources, Training, and people development or learning leadership roles
• Progressive experience in the Sales/Retail field

You’ll have an edge if you are:

• Master’s level qualification and Project Management certification would be an asset
• An expert in learning solution design and delivery, with strong digital literacy and a passion for driving the digital transformation of the employee experience.
• Self-motivated and proactive, with intellectual curiosity, a strong growth mindset, and a positive can-do attitude that delivers results.
• Adaptable and agile, able to thrive in dynamic environments and collaborate effectively within cross-functional teams using modern teaming methodologies.
• Skilled in building strong, influential relationships across all levels, including executives and senior leaders, with excellent communication and stakeholder engagement skills.
• A critical thinker who challenges the status quo, uses data to inform decisions, and continuously seeks opportunities for innovation, efficiency, and organisational improvement.

At Emirates, we’re committed to providing our employees with opportunities to grow and develop in their careers. So, if you’re looking for a challenging and rewarding opportunity, apply today and join our team.

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.