Learning Manager

As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey, preparing and monitoring individual development plans, organizing training activities, and supporting them through learning and development opportunities. You will also support the Property Leadership Team with advice on how best to improve team members' skills and capabilities in order to ensure customer satisfaction.

Qualifications:

College degree in Human Resources, Education, or related field.
Previous experience in Training & Development in a Luxury Hotel Brand & Operational experience in F&B or Rooms.
Strong communication, training, and presentation skills.
Passion for leadership; able to inspire, guide, and mentor team members.

Additional Information:

• Certification in coaching.
• Knowledge in Luxury Brand Standards & high-end service etiquette.
• LMS familiarity with LMS course creation and system admin.
• Adaptability and Innovation.
• Emotional Intelligence; able to differentiate learning styles, needs, and challenges.
• Skills in addressing performance gaps and developing solutions to improve performance.

Remote Work: No

Employment Type: Full-time