Lead Teller Operations & Service Excellence

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading bank in the UAE is seeking a Teller Operations Manager responsible for managing all day-to-day teller operations and achieving service excellence. The ideal candidate has a Bachelor's degree and at least 5 years of experience, including 3 years in supervisory roles. This position ensures compliance with regulations while providing outstanding customer service and leading a team to meet performance goals.

Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 5 years’ experience in banking operations necessary.
• 3 years in teller operations with supervisory responsibilities.

Responsibilities

• Manage day-to-day operations of the teller area.
• Supervise tellers to achieve service KPIs.
• Ensure accurate processing of customer transactions.
• Maintain compliance with policies and regulations.
• Contribute to achieving branch service KPIs.

Skills

Cash management

Customer service

Team leadership

Regulatory compliance

Problem-solving

Education

Bachelor's degree in banking, business, finance, or related field

Job description

A leading bank in the UAE is seeking a Teller Operations Manager responsible for managing all day-to-day teller operations and achieving service excellence. The ideal candidate has a Bachelor's degree and at least 5 years of experience, including 3 years in supervisory roles. This position ensures compliance with regulations while providing outstanding customer service and leading a team to meet performance goals.