Late Co‑Founder — CS & Implementation Leader (SaaS)

Supersub; Abu Dhabi; On-site; AED 440,000 - 588,000; Full time

Job summary

A leading logistics technology company in Abu Dhabi is seeking a Head of Customer Success & Implementation to take ownership of customer outcomes and retention. This executive role involves defining the global Customer Success strategy, building implementation processes, and mentoring a world-class team. The ideal candidate has over 8 years of B2B SaaS experience and a track record in customer success leadership. The position includes equity and the opportunity to significantly impact the company's growth.

Benefits

Equity package

Executive leadership role

Qualifications

• 8+ years of experience in B2B SaaS, ideally in a high-growth startup.
• Proven ability to build customer success functions from the ground up.
• Deep understanding of translating customer objectives into measurable success.

Responsibilities

• Define and execute global Customer Success strategy.
• Design and oversee implementation methodologies.
• Build and mentor teams of Implementation Consultants and CSMs.

Skills

B2B SaaS experience

Customer Success leadership

Implementation experience

Emotional Intelligence

Strategic thinking

Job description

A leading logistics technology company in Abu Dhabi is seeking a Head of Customer Success & Implementation to take ownership of customer outcomes and retention. This executive role involves defining the global Customer Success strategy, building implementation processes, and mentoring a world-class team. The ideal candidate has over 8 years of B2B SaaS experience and a track record in customer success leadership. The position includes equity and the opportunity to significantly impact the company's growth.