L1- Technical Support Engineer (UAE Nationals only)- Call Center

Dicetek LLC; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A technology services provider in Abu Dhabi is seeking a Technical Support Engineer. Responsibilities include managing service tickets, troubleshooting hardware and software issues, and providing support for networking problems. The ideal candidate should possess a bachelor's degree in Information Technology or Computer Science, as well as hands-on networking experience. This role also requires familiarity with system security and the ability to create accurate network documentation.

Qualifications

• UAE / Emirati nationality required.
• Hands-on experience in networking, routing, and switching.
• Ability to create network diagrams and documentation.

Responsibilities

• Address users' tickets regarding hardware and software issues.
• Resolve technical problems with LAN, WAN, and other systems.
• Manage file servers and printer servers.

Skills

Technical support

Networking

System security

Troubleshooting

Customer service

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Key Responsibilities

• Address users' tickets regarding hardware, software, and networking.
• Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
• Maintains and administers computer networks and related computing environments.
• Has Hands‑on experience in networking, routing, and switching.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers.
• Manage hardware and software assets.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Handling Outlook and mailbox‑related issues.
• Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.

Nationality: UAE / Emirati only

Qualification

A bachelor’s degree in Information Technology or Computer Science.