Junior Telesales Agent

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading construction company in the United Arab Emirates is seeking a Junior Telesales Agent to engage with potential clients in the real estate sector. The role involves making outbound calls, qualifying leads, and setting appointments for the sales team. Candidates should possess excellent verbal communication skills and a bachelor's degree. The position offers a competitive salary, performance incentives, and growth opportunities.

Benefits

Competitive fixed salary

Performance incentives

Medical insurance

Qualifications

• 0-2 years of experience in telesales, telecalling or customer service.
• Real estate industry experience is a plus but not mandatory.

Responsibilities

• Make outbound calls to leads and conduct initial qualification.
• Schedule site visits and meetings for Sales Consultants.
• Maintain accurate records of all call activities and outcomes.
• Provide basic information about projects and handle initial queries.

Skills

Excellent verbal communication skills

Pleasant telephone manner

Basic computer skills

Goal-oriented

Active listening

Time management

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

The Junior Telesales Agent will be responsible for making outbound calls to leads, qualifying prospects, and generating interest in the company's real estate projects. This entry-level role focuses on initial customer engagement and appointment setting for the sales team.

Key Responsibilities

• Lead Generation & Qualification – Make outbound calls to leads from various marketing sources (digital ads, website inquiries, databases). Conduct initial qualification based on budget, location preference, and purchase timeline. Gather and update accurate customer information in CRM system. Generate interest in projects through effective telephonic communication.
• Appointment Setting – Schedule site visits and meetings for Sales Consultants. Coordinate with sales team to ensure smooth handover of qualified leads. Send confirmation messages and follow-up reminders to prospects. Achieve daily/weekly targets for qualified appointments.
• Database Management – Maintain accurate records of all call activities and outcomes. Update lead status and customer information in real-time. Follow up on pending leads as per defined timelines. Categorize leads based on interest level and readiness to purchase.
• Customer Service – Provide basic information about projects, pricing, and amenities. Handle initial queries and objections professionally. Direct complex queries to appropriate team members. Maintain positive brand image through courteous communication.

Benefits

Competitive fixed salary + performance incentives. Growth opportunities to Senior Telesales Agent role. Official employment status. Medical insurance.

Education & Experience

Bachelor's degree or equivalent. 0-2 years of experience in telesales, telecalling or customer service. Real estate industry experience is a plus but not mandatory.

Skills & Competencies

• Excellent verbal communication skills in English and local languages.
• Pleasant telephone manner with clear articulation.
• Basic computer skills and familiarity with CRM software.
• Goal-oriented with ability to handle rejection positively.
• Active listening and basic persuasion skills.
• Time management and organizational abilities.

Personal Attributes

• Enthusiastic and energetic personality.
• Quick learner with willingness to be trained.
• Patience and persistence in follow-ups.
• Team player with positive attitude.