Junior Telesales Agent

MIRA CONSTRUCTION L.L.C; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A real estate development firm based in Dubai is seeking a Junior Telesales Agent. In this entry-level role, you will be responsible for making outbound calls to qualify leads and generate interest in the company's real estate projects. The ideal candidate will possess excellent communication skills and have a willingness to learn. Competitive salary with performance incentives is offered along with growth opportunities to a Senior Telesales Agent role.

Benefits

Competitive fixed salary + performance incentives

Growth opportunities to Senior Telesales Agent role

Official employment status

Medical insurance

Qualifications

• 0-2 years of experience in telesales, telecalling or customer service.
• Real estate industry experience is a plus but not mandatory.

Responsibilities

• Make outbound calls to leads and qualify prospects.
• Schedule site visits and meetings for Sales Consultants.
• Maintain accurate records of all call activities.

Skills

Excellent verbal communication skills in English and local languages

Pleasant telephone manner with clear articulation

Basic computer skills and familiarity with CRM software

Goal-oriented with ability to handle rejection positively

Active listening and basic persuasion skills

Time management and organizational abilities

Education

Bachelor's degree or equivalent

Job description

The Junior Telesales Agent will be responsible for making outbound calls to leads, qualifying prospects, and generating interest in the company's real estate projects. This entry-level role focuses on initial customer engagement and appointment setting for the sales team.

Key Responsibilities

Lead Generation & Qualification

• Make outbound calls to leads from various marketing sources (digital ads, website inquiries, databases)
• Conduct initial qualification based on budget, location preference, and purchase timeline
• Gather and update accurate customer information in CRM system
• Generate interest in projects through effective telephonic communication
  

Appointment Setting

• Schedule site visits and meetings for Sales Consultants
• Coordinate with sales team to ensure smooth handover of qualified leads
• Send confirmation messages and follow-up reminders to prospects
• Achieve daily/weekly targets for qualified appointments
  

Database Management

• Maintain accurate records of all call activities and outcomes
• Update lead status and customer information in real-time
• Follow up on pending leads as per defined timelines
• Categorize leads based on interest level and readiness to purchase
  

Customer Service

• Provide basic information about projects, pricing, and amenities
• Handle initial queries and objections professionally
• Direct complex queries to appropriate team members
• Maintain positive brand image through courteous communication

Education & Experience

• Bachelor's degree or equivalent
• 0-2 years of experience in telesales, telecalling or customer service
• Real estate industry experience is a plus but not mandatory
  

Skills & Competencies

• Excellent verbal communication skills in English and local languages
• Pleasant telephone manner with clear articulation
• Basic computer skills and familiarity with CRM software
• Goal-oriented with ability to handle rejection positively
• Active listening and basic persuasion skills
• Time management and organizational abilities
  

Personal Attributes

• Enthusiastic and energetic personality
• Quick learner with willingness to be trained
• Patience and persistence in follow-ups
• Team player with positive attitude

• Competitive fixed salary + performance incentives
• Growth opportunities to Senior Telesales Agent role
• Official employment status
• Medical insurance